GoToConnect is easy to use!
August 15, 2019

GoToConnect is easy to use!

Jaime Kamps-Duac | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToConnect (formerly Jive)

GoToConnect is used only in the Client Relations department for my company. We utilize it for contacting new clients.
  • Call quality is high compared to other options
  • Price for value of service
  • Easy to use
  • Connection when first loading page is slow.
  • At times, after hanging up a call, GoToConnect will auto-dial the same number.
  • Would like it to have faster processing when using pages.
  • The positive ROI for our company is creating a positive first impression with our clients when having a phone system that doesn't cut out when on the phone.
Overall, it's very user-friendly, as mentioned in previous reviews. I wish it loaded a bit faster and if I leave it open then it tends to have issues and I need to reopen the page.
I used Google Voice previously. GoToConnect is better quality than Google for phone quality and usability.
I have yet to need their support system but I suppose that's a good thing!
It's well suited for calling clients and having a strong connection when on the phone. Is a better quality than Google Voice, which is what we were previously using.

GoTo Connect Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Call screening
Message alerts