Overall Satisfaction with GoToConnect (formerly Jive)
GoToConnect is used only in the Client Relations department for my company. We utilize it for contacting new clients.
- The positive ROI for our company is creating a positive first impression with our clients when having a phone system that doesn't cut out when on the phone.
Overall, it's very user-friendly, as mentioned in previous reviews. I wish it loaded a bit faster and if I leave it open then it tends to have issues and I need to reopen the page.
I used Google Voice previously. GoToConnect is better quality than Google for phone quality and usability.
I have yet to need their support system but I suppose that's a good thing!
It's well suited for calling clients and having a strong connection when on the phone. Is a better quality than Google Voice, which is what we were previously using.