Jive Turkey
February 04, 2014

Jive Turkey

Benjamin Barniskis | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction

We used Jive as our front facing customer collaboration site and not internally. It combined the collaboration between customers with our desire to post customer relevant information.
  • Notification options to users/customers
  • Configuration control
  • Scaleability
  • Version control of documents and document plug-ins
  • Hosted site support
  • UI configuration
  • Lower customer satisfaction due to some of the limitations in configuration
  • Better administration controls which help correct issues more efficiently
  • Poor return on SEO and SEM
Sharepoint locks you into a box, but at least most MS Office products are in that box and work well together. Sharepoint tended to be very "clunky" when used, but it covers the basics of collaboration even if it could be difficult to use. I can't speak from an Admin perspective, but from a user side it fulfilled its purpose.

Salesforce Communities/Chatter - I include this because if everyone is onboard with using Salesforce, Chatter and Communities can be a solid platform choice for collaboration. Usually business data is in Salesforce already, so having conversations and collaboration around the specific business information is extremely helpful. Being an administrator, I viewed the administration of Salesforce to be complex at times, but quickly resolved.

My choice by order of preference would be:
1. Salesforce
2. Jive
3. Sharepoint
The cost and ROI. We actually switched to Wordpress for free and found it met all our needs effectively and improved our user experience, primarily in customer interaction.
Experience base with other products was also high vs Jive.
Determine if it will be used internally or externally. If externally, I would not recommend, especially if you have SEO and SEM needs. Internally it is a capable product, however I believe there are cheaper products out there that solve the same needs.