Jobvite: Exceptional Customer Support!
Anonymous | TrustRadius Reviewer
July 10, 2020

Jobvite: Exceptional Customer Support!

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Jobvite

Jobvite is the applicant tracking system used to support the entire enterprise; however, we have a centralized Talent Acquisition (TA) team. The TA team is the primary user group.
  • Dedicated Customer Service is available to support the strategic and tactical needs of our team. We meet at least monthly to discuss areas of concern and resolve quickly.
  • Jobvite has great training resources to train users on features and functions of the system. They are web-based, on demand, and some onsite, if you desire.
  • The reporting capabilities are robust with canned reports that may be customized. They will also partner with you to build reports that do not exist to meet your organization's needs.
  • The system does not currently enable you to have a library of job descriptions to pull from when creating a requisition.
  • The system does not enable you to have multiple logos on user-facing emails. For example, I wanted to send a campaign across my enterprise inviting my employees to refer candidates. It would only allow me to use one of the company logos, and I have four different divisions.
  • The scheduling feature does not work if you have multiple email clients in your organization. You can only choose one email client, leaving other entities unsupported by the email scheduling feature.
  • The system does not have a candidate reference checking tool. We had to build this in a separate system. Otherwise, reference checking was manual.
  • The system does not allow you to have an external job title and an internal job title. We often find that a job title resonates more with a candidate than some of our internal titles. The system does not allow you to have both, like iCIMS does.
  • The onboarding functionality is very difficult to use. We have done a lot to customize onboarding; however, it is difficult to "dial it back" post original implementation. The onboarding process can be daunting to candidates due to multiple steps.
  • It would be great if you could send hiring manager satisfaction surveys like iCIMS.
  • Jobvite enables us to effectively bring talent to the organization.
  • Email campaigning candidates could help bring our recruitment efforts to the next level.
The Customer Success team is excellent. It sets them apart from most vendors, because you have a direct connection to a manager to help support your Talent Acquisition efforts.
The system allows us to measure time to fill, offer-acceptance percentage, time to hire, interview to hire ratio.
We have been able to customize offer letters and workflows without IT support.
I can't say that it has enhanced our candidate's experience.
Jobvite is more user-friendly from a Talent Acquisition and candidate perspective. You are able to use with very little IT intervention. iCIMS has some capabilities, such as job library, hiring manager survey, external & internal job titles that I wish Jobvite had.
Jobvite is ideal if you have a direct relationship with the company, versus purchasing the software through a third party reseller. The customer service is exceptional, if you go directly through Jobvite. Our original relationship was through SABA, and it was not successful. They neither understood the product nor rectified many of the issues that arose.

Jobvite Feature Ratings

Job Requisition Management
7
Publish to Social Media
4
Job Search Site Posting
7
Customized Application Form
8
Resume Management
8
Candidate Search
8
Applicant Tracking
5
Collaboration
Not Rated
Task Creation and Delegation
Not Rated
Email Templates
5
User Permissions
1
Notifications and Alerts
1
Reporting
9