Powerful survey software that is easy to use, with an amazing free tier
March 31, 2022

Powerful survey software that is easy to use, with an amazing free tier

Joshua Ellinger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jotform

I am amazed by the flexibility of Jotform, after many years of using inferior products. Jotform has figured out the secret formula to make a highly configurable and powerful form tool. Going beyond simple forms, to those that can support conditional logic, and a multitude of form components which are hard to find elsewhere, all in an affordable package that is hard to beat.
  • Conditional Logic
  • Data Collection
  • Question Types
  • Integrations with your existing workflow
  • Some settings are hidden in menus, i didn't know they existed till i drilled down through random menus
  • Email editing, while powerful, could be supercharged with more variety of templates
  • I found prefill logic is a bit confusing, for a simple use case of me defining a field by hand to pass to the form for each person.
  • Its simplified data collection on a complex process
  • Its enabled me to have fun creating surveys, and make it more enjoyable as a result
Jotform is easy to use, and has an incredible free tier. Its really easy to get started at a small scaler vs Alchemer, and SurveyMonkey. Typeform and Google Forms is not flexible enough for my needs.

Do you think Jotform delivers good value for the price?


Are you happy with Jotform's feature set?


Did Jotform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jotform go as expected?


Would you buy Jotform again?


I found it easy to use, I have been surveying for a long time, this tool was really easy to pick up
I havent had to use support
I would recommend this tool for surveys with more complex needs than Google Forms. Its great for conditional surveys, or something where you want the form to have a more personal touch, also works well with multi-media, and mobile devices. Needless to say there are a broad array of usecases for form software with the level of flexibility this product provides

Jotform Feature Ratings

Survey templates
Not Rated
Custom logo/branding
Not Rated
Changes to live survey
Question design help
Not Rated
Multiple question types
Survey logic flexibility
Response tracking
Data export
Standard reports
Custom reports
Not Rated
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
Not Rated
Not Rated