Kaseya VSA, great tool but could use some improvements
Derek Schroeder | TrustRadius Reviewer
November 25, 2018

Kaseya VSA, great tool but could use some improvements

Score 6 out of 10
Vetted Review
Verified User
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Overall Satisfaction with Kaseya Virtual System Administrator (VSA)

VSA is our primary monitoring and remote access system. It allows us to manage servers and workstations as well as remotely connect. This is used by myself and my service team daily. It addresses the obvious problem as an MSP of managing devices and assisting end users. VSA also assist with creating reports that are used to review hardware with clients.
  • Advanced scripting system, provides a great engine for building and deploying scripts to multiple computers and/or servers.
  • Remote control features, utilize clipboard as well as copying files and other settings.
  • Windows and third-party patching, push software updates as well as Windows Updates to servers and workstations.
  • Remote control is very slow. Both initiating connections and utilizing remote access is a bit slower than expected, and slower than competitors.
  • Interface is a little clunky. It's sometimes hard to navigate and difficult to pickup for new users.
  • Overall not very intuitive. Strange decisions for the backend code. In order to remotely connect once locating your agent, you must click on a small, unlabeled button on the far left. Hovering over the button is also how you review data, none of this is easy to pickup.
  • Very solid tool that provides a large ROI as far as cost to the service able to provide with the tools.
  • Only negative jump is coming from a ConnectWise Automate world, remote control is significantly slower than ScreenConnect.
  • Easy to implement scripting. This can drastically cut down on support calls and time wasted with manual labor.
VSA is easily on par with SolarWinds N-central but ConnectWise Automate is the best tool out there for RMM. Automate shares some of the clunky interface that VSA has, but it is extremely fast and reliable. N-Central has the best organization of the three, it is very easy to understand and use.
It is still one of the industry's largest RMM tools. It still boasts all of the necessary features to complete in today's world. Any MSP can perform their services with the product and be happy with it. Once learning the clunky interface and not-so-intuitive design, the software is extremely effective. Would still recommend the software as an optional vendor to MSPs.