Kaseya VSA - it's ok..
March 06, 2018

Kaseya VSA - it's ok..

James Buchholz | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kaseya Virtual System Administrator (VSA)

We use Kaseya VSA for patch rollouts for Windows systems, scripts to keep computers optimized and clean and to perform routine tasks and onboarding, and gathering information regarding system configuration. All of our 6 techs use it all day.
  • Quick at-a-glance specs and sorting of such of managed computers is really awesome.
  • I really like the Agent Procedures "language" and sample procedures for building scripts for common tasks and program installation.
  • When Live Connect works, its a convenient way to browse the system files and registry.
  • Live Connect is not very stable. Needs an update constantly and does not work until it is updated, even sometimes not after that. I've had to uninstall and reinstall LiveConnect many times.
  • Patch management is not very intuitive.
  • We've never been able to use the Chat function part of the Remote Control module.
  • Keyboard shortcuts and macros don't pass through the LiveConnect remote control and restarting the computer through LiveConnect is awful. You get disconnected from the system before it even shuts down and sometimes the shutdown doesn't complete and there you are disconnected because presumably the LiveConnect service shuts down first.
  • Sometimes scripts will just not run with no explanation.
  • I can't speak to the ROI impact as I am just a technician. I do know that we are moving away from Kaseya in a month or so - so that may answer that question.
The way LabTech integrates with ScreenConnect and TeamViewer is just SO much better than Kaseya.
I feel like Kaseya is a bit more intuitive though as opposed to LabTech that you should probably get some real training for.
Scripting in LabTech is more reliable. I've never had a script just not run in LabTech like I have in Kaseya.
Good for gathering information about hardware/software of a system, for installing and managing antivirus. Good for running common tasks or installing common programs.
Not good for logging into a computer remotely.