Kaseya VSA is not for everyone
March 11, 2019
Kaseya VSA is not for everyone
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Kaseya Virtual System Administrator (VSA)
We use VSA for management services. We manage over 500 devices and use its available policies and management tools to keep them updated, to deploy new devices to existing companies, and to onboard new customers.
Pros
- Schedules agent deployment, minimizes the need to touch each endpoint.
- Global policy deployment or company defined.
- Management dashboard, a one-stop place to see the status of all your devices.
Cons
- Customer service, sales, and technical support are not always the best or the fastest.
- The patch management policy is cumbersome and it does not work. A lot of end devices do not get the needed update or do not report back as necessary
- Two-factor authentication is expensive
- Kaseya does not have great reporting tools, and can be a pain when billing depending on your accounting system
- Patch management is a big issue for us. It doesn’t work well and it’s time-consuming.
- Customer service's response times when we needed to increase agent counts have been extremely slow, and this has affected our ability to onboard customers at times
- Plugins for Avast or other popular antivirus programs for the hosted VSA is not available. You need to manage anything that is not Malwarebytes or Kaspersky on its own web portal.
- ConnectWise Automate (formerly LabTech)
Automate is by far more customizable and affordable, a lot of our pain points in Kaseya are addressed with Automate. In our case, we have used Kaseya since 2012-2013 and have started migrating our customers to Automate in the past year.
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