Infusionsoft / Keap is still my favorite after all these years
August 09, 2021

Infusionsoft / Keap is still my favorite after all these years

Mike Connolly | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Software Version

Infusionsoft by Keap

Overall Satisfaction with Keap (formerly Infusionsoft)

I've tried several other CRMs and automation platforms but for almost 10 years without fail, Infusionsoft/Keap has been and remains my top pick. The support is far and beyond all others, the system is amazingly robust and once you get past the initial curve, which they've made easier over the years, is very user-friendly.

Pros

  • Multi-channel, multi-step follow-up automation.
  • Email newsletter.
  • Sales and Marketing CRM.

Cons

  • Integration with social platforms.
  • SEO tracking.
  • Sales Pipeline User Interface could be more intuitive.
  • Saves a huge amount of time daily.
  • Reduces costs otherwise spent on a variety of other tools.
  • Team functionality makes for great scalability.
Constant Contact is very good but limited to one or two uses compared to multiple uses for Keap. Pipedrive is even more limited and not as user-friendly. Hubspot is great but way overpriced compared to the value delivered by Keap. Mailchimp is just, well... cheap in my view. Freshworks CRM is robust but not so easy to use and far more limited in the variety of capabilities. None of these (with the possible exception of HubSpot) has nearly the level of support that Keap offers.

Do you think Keap delivers good value for the price?

Yes

Are you happy with Keap's feature set?

Yes

Did Keap live up to sales and marketing promises?

Yes

Did implementation of Keap go as expected?

Yes

Would you buy Keap again?

Yes

Infusionsoft/Keap is great at response-driven email marketing for small businesses. I also like its lead tracking combined with automation. It keeps a variety of robust marketing tools all in one beautifully integrated suite. Being able to collect payment makes it a complete start to finish product for client acquisition through ascension.

Keap Feature Ratings

10.0
Landing pages
10
Mobile optimization
10
Email deliverability reporting
10
List management
10
10.0
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
10
10.0
Calendaring
10
10.0
Standard reports
10
Custom reports
10
10.0
API
10
Role-based workflow & approvals
10
Customizability
10
CRM Project Management ()
Not Rated

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