Kentico Rocks! Using the CMS is a breeze and E-commerce and Online Marketing are icing on top of the cake
October 23, 2015

Kentico Rocks! Using the CMS is a breeze and E-commerce and Online Marketing are icing on top of the cake

Brian McKeiver | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source

Overall Satisfaction with Kentico 8

Kentico 8 is our preferred tool of choice when it comes to building enterprise class websites. My company, BizStream, has built over 100 web sites and applications with the platform. The sites that we create with Kentico 8 service B2B and B2C focused organizations that are looking to take their web sites to the next level. We use Kentico 8 because we feel it is the best ASP.NET CMS that fully integrates CMS, E-commerce, Online Marketing, and Intranet all in one. The platform also allows us to deliver our sites on time and on budget because it is leaps and bounds faster to develop in than other similar products in the space. Delivering a high quality web site is the main business problem that Kentico 8 solves for us.
  • Ease of use for the developer, content authors, and internet marketers that use it. The user interface in Kentico 8 truly is amazing and easy to pick up with no training.
  • Strong customization and integration capabilities, including the built in REST service, Integration Bus, and elegant API. I love the fact that if there is anything not in the box we can use the system to extend it or connect it to any CRM, ERP, or other third party service very easily.
  • Large out of the box functionality. There is an extremely high level of value that the platform provides. Instead of having to build extra modules for things like Event Booking, Forums, Polls, or E-commerce, they are already there for us to use.
  • Ability to control the HTML output of the site at a very fine level. Creating HTML5 is very easy in Kentico and implementing any design, as responsive, is totally possible in the system.
  • The ability to get a very high level of insight into the visitors journey through the website and market back to them with the Contact management, Lead Scoring, and Marketing Automation modules is very impressive.
  • The scalablity of the system is impressive. Running a very highly trafficked web site is totally possible with Kentico and its strong caching and web farm capabilities.
  • The support that Kentico provides is top notch, 24/7 global support is included with any purchase, 7 day bug fix policy, and excellent documentation
  • The development community is engaged and ready to help if you are a developer learning Kentico, and the Kentico partner community is very strong as well.
  • NET MVC has a way to go still in Kentico.
  • Some of the older modules that have existed in previous versions of Kentico have some dated HTML markup that makes responsive a challenge.
  • Some of the intranet modules are fairly week in terms of scalability. The document library, projects, and tasks functionality are not that great and ill suited for large uses.
  • Kentico has positively impacted my business objectives. It has allowed me to deliver solutions that my customers truly love. They have commented over and over how easy it is to manage their web sites with the admin interface.
  • Using Kentico has allowed me finish projects on time and under budget which is good for my company's bottom line.
  • We used to use many different CMS platforms to deliver solutions including Ektron, SharePoint, Sitecore, open source, and fully custom. However, once we started using Kentico their was no looking back.
When compared to the above solutions the value that Kentico offers is much higher when compared to the price of these other solutions. Kentico will do 90% of what Sitecore and Ektron and Adobe do, and those other solutions will do 90% of what Kentico does. In my opinion they basically do all of the same thing these days. So when it comes down to paying for that functionality why would you pay up to 2, 4, or 10x more?
Are you currently using ASP.NET technology stack? If so do you need to integrate with any third party systems? If so this is the right tool for you.
Are you looking to move into the cloud, specifically the Azure cloud? If so Kentico 8 is set up extremely well to play nice with the cloud.
Do you need to have a digital marketing solution for your site? Kentico 8 provides an excellent all in one solution for this.

Kentico Xperience Feature Ratings

Kentico 8 Support

They truly are amazing with how fast they get back to us on issues. Almost all of the time the support team is able to answer our issues with direct and to the point information.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - We don't need premium support when the support level is so high already.
Yes - Yes it was, and they even planted a tree in my name! They have a pretty cool Trees for Bugs program.
We had an issue with the Smart Search capabilities of Kentico. After submitting the issue to support it took 2 tries but they eventually came back with the fact that we had the wrong search files selected for the content type that we were trying to search, plus the wrong type of smart search indexer. Once we changed the built in settings to more accurately reflect the type of searching that we wanted to perform, the search worked great.

Using Kentico 8

It seriously is one of the best interfaces I have ever used. I also love the fact that I can use UI personalization to secure any functionality by user or role that I don't want that role to have access to. The best part is the customization of the UI, I can add in any button, tab, or menu item I want through it, no code required.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • The main navigation of the admin interface, it is easy to get around the system and find exactly what I need.
  • The multi lingual aspect of the system is well represented in the UI. You can see what culture you are on in the Pages application and quickly compare other cultures as needed. I love the split screen comparison feature in the UI as well.
  • The Pages application is the main application inside of Kentico. It is extremely well setup to show your web sites' content hierarchy. The big edit, preview, live site buttons allow you to easily switch between editing content, and seeing the final result.
  • The custom table interface is well done and combine that with the Forms engine it is very quick and easy to generate forms and tables to store data and customize the fields and form controls however I want.
  • Moderating blog comments is a little tough.
  • Creating email templates could be better, they are a big difficult for marketers to create without a developer.
Yes, but I don't use it - It works ok in on-site editing mode, but your website needs to be created in a responsive way. Honestly we don't use it that much. Who edits their website on a mobile phone anyway?

Relationship with Kentico

Working with the Kentico sales team, partner team, or development support channels is awesome. I have worked with all of them for over 5 years. They truly care about getting you the right solution to your problem. Anytime I have an issue I feel that they are there to help. If email doesn't work we even sometimes jump right on Skype and hash it out.
After the sale Kentico has always offered to help out in any way that they can.
I have been able to negotiate on total price, training services, and consulting services.
Share with them your whole story, and let them know the goal for your implementation right up front. They will be able to easily tell you which license you should purchase and why.