Love it.
July 06, 2025

Love it.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities

In our organization, we utilize Khoros Communities, specifically for multiple clients who want a way to build a digital community among their customers. It has helped them bring people together, meet common goals, and resolve issues with clients as well as among themselves.

Pros

  • Communication.
  • Connection.
  • Organization.

Cons

  • Forums could have more updates and be more streamlined with today's top forums.
  • Helped us keep a client on for another year.
  • Cut down on hour overages for our team work-wise.
It does its job well and is one of the many tools I enjoy using.
I have not had to contact Support thus far once everything is in place. Leadership has stated that they have some of the fastest and most helpful support members we've worked with.
They have reduced the number of hours put in, stress, and even helped those who handle all our reports and analytics save time. Overall, it helped all of us regain some of our time while still completing our jobs efficiently.
  • Product feedback
  • New feature ideas
  • Access to ratings and reviews
Our engagement numbers are already double what they were two years ago, at this time, before we began using it.
I haven't had much experience with this area.

Do you think Khoros Communities delivers good value for the price?

Yes

Are you happy with Khoros Communities's feature set?

Yes

Did Khoros Communities live up to sales and marketing promises?

Yes

Did implementation of Khoros Communities go as expected?

Yes

Would you buy Khoros Communities again?

Yes

This program would be well-suited for individuals with a large following, fan base, or clientele. It makes connecting and working together effortless for everyone.

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