I am satisfied
February 26, 2022
I am satisfied
Manager in MarketingElectrical & Electronic Manufacturing Company, 201-500 employees
Score 10 out of 10
Overall Satisfaction with Klaviyo
Very happy with Klaviyo. The product is easy to use and navigate. It doubles as a CRM & ESP in one for us. We are about to create pretty robust segments and flows based on past customer data. We are very satisfied and I would definitely recommend it.
- Klaviyo accounts for a large part of our revenue
- Automatic flows have been amazing
We segment customers who have recently opened or clicked an email, purchased a product, viewed a product, etc. This overall helps our domain reputation and increases our open rate, click rate, and conversion rate.
Acquisition - welcome flows, cart abandonment flow, checkout abandonment flow, browse abandonment flow, back in stock-flow, and campaigns. Retention - campaigns, cross-sell flow, and win backflow
We started our SMS program via Klaviyo and switched to Attentive. Attentive is definitely superior to Klaviyo in SMS marketing and their overall BRB strategy. Their SMS program is far more robust and has the capability to integrate with Zendesk. They also designate account reps to you regardless of your list size, and we meet every other week to go over strategy. They also have monthly webinars, and send cute gift baskets to the people who attend. They invited us to Govball and we were in a private suite with drinks & food and were able to connect with others. It's the little things that make them a great company.
Do you think Klaviyo delivers good value for the price?
Are you happy with Klaviyo's feature set?
Did Klaviyo live up to sales and marketing promises?
Did implementation of Klaviyo go as expected?
Would you buy Klaviyo again?
Klaviyo is useful if you want to monetize an existing list or capture emails of those who land on your site. Companies spend so much money on paid ads, etc to bring users to the website, and Klaviyo can drive that final purchase. Templates and reporting are a bit weak. Their SMS could also use some improvements.
Klaviyo Feature Ratings
WYSIWYG email editor
Ability to test dynamic content
Email deliverability reporting
Triggered drip sequences
Lead nurturing automation
Lead scoring and grading
Data quality management
Automated sales alerts and tasks
Role-based workflow & approvals
Integration with Salesforce.com