A smart and easy to use email training for any level of user!
Updated November 20, 2020

A smart and easy to use email training for any level of user!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

We are using KnowBe4 Security Awareness Training across our entire organization to help reduce time and money spent analyzing suspicious emails and responding to user-submitted email. It also helps us cut down on explaining to our users the different types of malicious emails to keep on the look for.

Pros

  • Makes it easy to understand phishing messages
  • Helps users identify emails that are legitimate
  • Saves IT time with user email requests

Cons

  • More types of lessons
  • Easier user interface (for less tech-savvy users)
  • More advanced phishing campaigns
  • Saved us time and money on support
  • Saving our users time when we have to check their machine for issues after clicking a phishing email
  • Helping educate our users on email issues
There is not much comparison between these products. KnowBe4 stands head and shoulders above Symantec. The training is thorough and complete on KnowBe4. They keep up to date with the latest trends and keep users educated about emerging trends in malicious email types. They also keep administrators up to date on trends as well.
We have not had to use the support services for KnowBe4 much since we've set it up but that says a lot about the product as well. During setup, we had a few support issues and they were taken care of promptly and smoothly. We have dealt with less than helpful support staff in previous companies and we do not find those issues with KnowBe4.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

The impact of fresh training content on our users has been tremendous. It keeps them from getting complacent or forgetting about the previous training. Also, the different content publishers have been useful and are very smart. This keeps a large range of topics easily available to our users and administrators.
We have started by importing a list of our users and having them all log in the first time to create their passwords. Occasionally they will forget and have to reset their passwords and it has been mostly seamless. One issue seems to be our users using their network emails as logins. They tend to try their normal network passwords first and call us if they forget.
The metrics we find most important are being able to see specifically what our problem users are and how they're doing on training. This makes it easy for each department manager to work with them and get them trained. This will have the overall effect of keeping the company network safe and users informed.
I find that KnowBe4 Security Awareness Training is well suited for almost any place using publicly accessible email systems as everyone is susceptible to malicious types of emails. And as time goes on it's only getting worse with phishing and sneaky types of emails that try to trick users into clicking or replying.

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