KnowBe4 trains our users not to click
Updated July 05, 2022
KnowBe4 trains our users not to click
Director in Information TechnologyHigher Education Company, 201-500 employees
Score 9 out of 10
Overall Satisfaction with KnowBe4 Security Awareness Training
We currently use KnowBe4 for email security training and we evaluate that training with their automated phishing tests on a regular basis. The product is used by everyone in the organization, with new employees enrolled in training when hired, and all employees have yearly training to complete. We have seen a dramatic decrease in the number of employees that get tricked into clicking on links in phishing emails and the overall security awareness has improved.
- Training videos are concise and informative.
- Wide range of topics available in many security areas.
- Good range of difficulty of phishing tests to help users learn how to spot phishing attempts.
- End users like the content.
- It works for us the way it is.
- It has reduced the number of infected PC's which impacts IT staff to resolve.
- It has reduced the number of compromised accounts which increases the security of our network.
We did not evaluate any other products before selecting KnowBe4. It was the one we wanted based on several different recommendations from different reliable sources we consulted.
Do you think KnowBe4 Security Awareness Training delivers good value for the price?
Are you happy with KnowBe4 Security Awareness Training's feature set?
Did KnowBe4 Security Awareness Training live up to sales and marketing promises?
Did implementation of KnowBe4 Security Awareness Training go as expected?
Would you buy KnowBe4 Security Awareness Training again?
It gives us the ability to have new content to give our end users so that they are not watching the same content year after year.
KnowBe4 is integrated with active directory and we automate new user enrollment to initial training. Additional training throughout the year is assigned by OU as applicable.
The individual phish prone and training completion reports are the ones we use to determine what additional training to assign.
Our new employees are enrolled in training when hired, and all employees have yearly training to complete. We have seen a dramatic decrease in the number of employees that get tricked into clicking on links in phishing emails and the overall security awareness has improved. KnowBe4 has been very instrumental in improving our user security posture.
KnowBe4 Compliance Plus
The quality of the content is high and checks all of our boxes we have for compliance training. The content has helped the University train our employees in the areas of PCI compliance and GLBA compliance. We have seen fewer instances of employees not adhering to the requirements after completing their training.
Bing able to provide security and compliance training from one platform enables the university to maintain a single system to track each users progress through the training process. The administrators and managers get reports of both completion and users that are past due in their training assignments. This aids us in getting to a 100% completion.
The university has been using Know Be 4 for a number of years, and after doing additional comparisons,the university feels we are still getting a product that provides the value we are looking for.
I have been a part of the evaluation team for possible alternatives to KnowBe4. We believe that this is still the best solution for us.
KnowBe4 Security Awareness Training New Features
KnowBe4 Security Awareness Training Support
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
The onboarding support to get up and running with the product was fabulous. We had users imported and enrolled in a couple of hours. Support has been with us every step of the way from initial baseline test, to setting up training campaigns, and ongoing steps. They are attentive to helping the customer get all they can out of the product.