Learn to Phish With the Best!
November 03, 2021

Learn to Phish With the Best!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

It is currently being used by our entire company for phishing training. This helps educate our users on phishing by showing them realistic examples of phishing emails. Users who fail the test are required to take training provided through KnowBe4. We select different modules each month in order to deliver different information each time.
  • They allow customized phishing campaigns targets to your company's culture.
  • They provide templates for phishing and training which are easily customized.
  • Customer and technical support is excellent especially in regards to response time.
  • When they came out with compliance support, even though we were at the highest level (Diamond), it was an addon. This feels wrong.
  • We would like to see more training modules 5 minutes or less in length.
  • We use different groups each month. It would be nice if there was a way to autogenerate/iterate them without manual intervention.
  • KnowBe4 allows us to track our user's phish-prone percentage, and it has consistently hovered around 21.4% just above the green.
  • Our users provide feedback more often now including asking us (IT Security) about any suspicious emails. This has been elevated greatly since the training began.
  • Without going into specific details, we have experienced being phished by bad actors in the past which resulted in thousands of dollars being exploited. Since then, we have not experienced this. It's hard to prove a negative, but this is definitely positive.

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KnowBe4 is certainly a leader in the phishing training space. Their product is polished and easy to use. In general, once it is set up and configured, it requires little care and feeding to maintain. Phishing training is an area all companies need to embrace. KnowBe4 is a great partner with us due to its excellent product and support.