KnowBe4 Security Awareness Training Long-Time Satisfied Admin
Updated July 27, 2023
KnowBe4 Security Awareness Training Long-Time Satisfied Admin
Score 10 out of 10
Vetted Review
Verified User
Software Version
Training Access Level II (Gold & Platinum)
Modules Used
- KnowBe4
Overall Satisfaction with KnowBe4 Security Awareness Training
We use it to raise awareness of external security threats and security best practices. We were hit with ransomware twice over the summer of '22. One of those attacks was traced to an email exploit. We are using this at all five of our tv stations throughout the southeast for basic email security as well as targeted training for individual departments. We also touch on social engineering and physical security.
Pros
- Raising user awareness of infection vectors.
- Keeping the training simple enough that users can stay engaged while still covering all of the information.
- Ease of training setup as well as overall management and reporting.
Cons
- I'd like the ability to assign smart groups during single user creation.
- When training is retiring it would be helpful to see a link to it's successor.
- Maybe add sample or generic training campaigns that can then be customized by the admins.
- I (and our other admins) now receive emails on a regular basis asking if a particular email is legitimate. This may take time away from IT staff but it's a welcome alternative to being hacked.
- We were hacked twice in the space of 6 weeks, costing us ten's of thousands of dollars in ad revenue. While it's impossible to prove a negative, we have been hack/exploit-free since we implemented KnowBe4 Security Awareness Training.
From a training quality perspective, all of them seemed comparable. KnowBe4's training library seemed larger at the time of evaluation however. For ease of use and cost KnowBe4 Security Awareness Training just came out ahead.
Do you think KnowBe4 Security Awareness Training delivers good value for the price?
Yes
Are you happy with KnowBe4 Security Awareness Training's feature set?
Yes
Did KnowBe4 Security Awareness Training live up to sales and marketing promises?
Yes
Did implementation of KnowBe4 Security Awareness Training go as expected?
Yes
Would you buy KnowBe4 Security Awareness Training again?
Yes
We do quarterly refresher training throughout the organization. Since familiarity breeds contempt, it's nice to be able to create training campaigns with different content that the users haven't seen before. They're less likely to "phone it in" if the training is new to them.
We have five different tv stations throughout the southeast. Each station has an admin responsible to handling their own user community. I typically create the training campaigns and they clone them for their users.
Training completion rates, training scores, and phishing test results in that order.
KnowBe4 Security Awareness Training Feature Ratings
Using KnowBe4 Security Awareness Training
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Ability to clone training campaigns.
- Pause and resume during training modules.
- User import through .csv.
- Reporting could be better and more easily customizable.
- Customizing templates for notifications is unnecessarily cumbersome. Would like the ability to upload images to templates rather than having to put in a web address.
Yes - I have not used it for training but if the interface is anything like the normal web based training interface then I imagine it will be quite good.
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