One-Stop Security Awareness
February 06, 2024
One-Stop Security Awareness
Score 8 out of 10
Vetted Review
Verified User
Software Version
Training Access Level III (Diamond)
Modules Used
- KnowBe4
- The Security Awareness Company
- Popcorn Training
- exploqii
- Twist & Shout
Overall Satisfaction with KnowBe4 Security Awareness Training
Legal, regulatory, and contractual obligations call for training personnel on various topics based on roles and responsibilities. Although I work for a small company, these requirements apply to us as well. KnowBe4 provides an LMS platform that includes content on a wide range of topics, allows managing training campaigns based on user groups we define, and allows us to add or customize content the way that works best for us. They also provide timely content in the form of emails and signage to address threats as they are hitting the headlines. Additionally, we use their simulated phishing tools to ensure our users are prepared to identify and report potentially malicious emails.
- Role-based training options
- Training campaign management and reporting
- Phishing simulations
- Uploading your own SCORM content can be problematic with what seem like arbitrary restrictions (e.g. file size, quiz word count, etc.)
- Content that once was available at our level was taken away so that they could repackage it as a new "product" for an additional cost. They should have grandfathered in existing clients.
- Reporting capabilities (key for compliance artifacts) should be better designed with flexibility for users to present content in a manner suited to their specific circumstances
- We are able to prepare new hires more efficiently and consistently
- We have seen a dramatic decrease in how prone our users are to phishing attacks
- We better meet external risk assessment requirements because of the training programs we have set up in KnowBe4 Security Awareness Training
Do you think KnowBe4 Security Awareness Training delivers good value for the price?
Yes
Are you happy with KnowBe4 Security Awareness Training's feature set?
Yes
Did KnowBe4 Security Awareness Training live up to sales and marketing promises?
No
Did implementation of KnowBe4 Security Awareness Training go as expected?
Yes
Would you buy KnowBe4 Security Awareness Training again?
Yes
We save time by looking in KnowBe4 Security Awareness Training for content first, and 90% of the time we use what we find without having to look outside of KnowBe4 Security Awareness Training. User feedback has been mostly positive for both the quality of the content as well as the production value. Many topics are updated annually to ensure timely response to issues in the headlines as well as reducing training fatigue.
We have integrated KnowBe4 Security Awareness Training with Active Directory to ensure that our user list is reconciled regularly. We have discovered that the integration can be error prone with AD fields and KnowBe4 Security Awareness Training fields not always aligning perfectly. That said, it is very easy to manually maintain the user list and ensure individuals are properly assigned to campaigns.
We rely on a few common metrics. Generally, we look at training completion rates, we keep a close eye on new hire time to train, and we monitor risk scores at the individual and team levels. Last, but not least, we keep close watch on the Phish Prone Percentage, again at the individual and team levels.