The Best Security Awareness Training Platform - KnowBe4 Security Awareness Training
Updated June 12, 2025

The Best Security Awareness Training Platform - KnowBe4 Security Awareness Training

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • The Security Awareness Company
  • KnowBe4
  • SecurityCoach
  • Compliance Plus
  • CLTRe Security Culture Survey

Overall Satisfaction with KnowBe4 Security Awareness Training

We have purchased KnowBe4 Security Awareness Training for the purpose of Security awareness training. We have purchased the Diamond subscription for all of our users and we got SAT and Security Coach with the PhishER. We are using this platform to train our existing and new employees on various security topics like Phishing attack, Spam email detection, physical security and compliance trainings. Before the KnowBe4 Security Awareness Training, we were using some other methods and tools to train our employees and that was not effective. Then we moved to the KnowBe4 Security Awareness Training and they have excellent quality of training videos with the proper plan to train and test the users. In knowbe4, we can launch the training campaign to provide training on any topic and after the completion of the training, we can launch the phishing campaign to test the trainees understanding of the content provided in the training and how much is the training was effective. And in this way we can launch one by one training and take phishing test to make sure they are receiving and understanding the training properly and we can see the progress by per training. With KnowBe4 Security Awareness Training, we are more secure towards a social engineering attack.

Pros

  • KnowBe4 Security Awareness Training has an excellent set of training videos that are human-based and animated as well. These videos help users to understand the training content properly without and extra guidance.
  • Launching training for a big set of users or a small set of users, both are very easy. We just need to make a training campaign, add your video, select the time, notification type, and date, and add the user or group from the same page without any extra manual work.
  • Adding your organization's user in KnowBe4 Security Awareness Training is not a difficult process, we just need to sync our active directory with the KnowBe4 Security Awareness Training with the help of a connector application and the process is very easy. KnowBe4 support team will help you with this.
  • The KB articles and support team of KnowBe4 is really good. We can find detailed Kb articles on almost every topic related to the KnowBe4 Security Awareness Training and if we still face the issue, we can take help from the support team, they are really helpful.

Cons

  • They have a lot of security-related videos but still, they are missing the emerging topics in the security field. They should look at their Modstore and make some videos on trending security topics.
  • The game and quiz section of KnowBe4 Security Awareness Training is not well enough to entertain the end users.
  • The security coach is difficult to setup in your environment because it uses real-time data from the end-user devices. So to integrate it with your environment, you have to provide real-time access of every single click in your environment.
  • With the implementation of KnowBe4 Security Awareness Training, we have reduced a lot of issues of social engineering attacks like Phishing attacks, Smishing attacks, Vishing attacks, and a lot more. After implementing the KnowBe4 Security Awareness Training, we have seen a significant decrease in the clicking on a phishing email. Now users are aware of phishing attacks and they know how to react to them.
  • With KnowBe4 Security Awareness Training, we got another tool Phish Alert Button that we have installed on the user's outlook and after providing training on these topics, now we are receiving a lot of spam report emails are users are protecting them from clicking and just reporting it to the IT team.
  • With the Phishing test, we are seeing the growth and analyzing how our users will react in the case of a real phishing attack, and with this, we are providing more training to them and going with them as per the test report. This whole process is making our company more stronger against any type pf social engineering attack.
  • After implementing KnowBe4 Security Awareness Training, we have seen a lot of improvements in the account compromise case in our company because users are not clicking on fake links now.
Initially we were using Mimecast Awareness Training. Mimecast was totally different from KnowBe4 Security Awareness Training. They do not have a proper setup for the awareness training. The training video quality and category was very poor. In Mimecast, you will get only human based training, no animated training is available for the users. They do not have proper topics to train the users. They do not have a phishing campaign category to test the users understanding. They do not have a proper setup of training campaigns as well. you cannot launch the same training to more than one groups until you do not delete the first training from the other group.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

KnowBe4 Security Awareness Training adds the fresh training content every moth with the video training and the newsletters with the security quotes. We are using the newsletters to send to our users on the monthly security email to provide the last month trending threats of the market. With the trending video training, users are getting aware of the new security attacks and are getting prepare to defense to that attack. With the different contents from the security experts is not only helping end users but also helping our security team to aware of the threats and mitigation process.
In KnowBe4 Security Awareness Training, we manage all of our users through the active directory sync process through a SAAS application that is created in our Azure AD Environment. The sync generally happens 3-4 times per day to make the things same as per AD. We can automatically sync the process. With this application, we can sync all AD groups as well, and the groups will help us on the training as we do not have to create and maintain a groups here. Anything that will change on the AD side will be reflected here. We do not have to create or delete users manually if they a new user is joining or an old is removing.
We use the report section to see the overall progress of the training. The security awareness training report (training campaign report) we see on weekly basis to see the overall growth or deduction in the training. After the launch of phishing test, we use the report to see how many people have fall on this phishing test and this is called phish pron percentage. Apart from this, we monitor the number of Phish Alert button installed on end user devices, risk score report as well. The risk score report is very important for us as with this report we can see the overall risk to the organization and on this basis, we can modify our training plans.
The KnowBe4 Security Awareness Training have a different set of trainings for different type of audience. For IT employees, they have social engineering training that requires IT knowledge to understand it properly. For non-IT peoples, they have simple and animated videos that are easy to understand. The other are is Phishing campaign where KnowBe4 Security Awareness Training did excellent job. They have a lot of different topics to test the users and you can use your companies domain to fool the end-users. After all the training and campaigns, they will provide you a proper report on this which you can download anytime from the portal. The KnowBe4 Security Awareness Training has a lot of good features but still they have to make improvements in some areas like when you add your active directory to the KnowBe4 Security Awareness Training to import the users, it will import the username@domain, but it did not import the email address, if the username and email address is different in your organization for all users, then users will face issue in the login process.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
9
Multilingual Training Content
10
Training Gamification
8
Industry-Specific Security Training
10
Individualized Security Training Plans
9
Phishing Simulations
10
Security Reporting
9
Integration with Security Tech Stack
9
Role-based user permissions
10
Single sign-on capability
9

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