LabTech - An MSP's best automation tool
September 19, 2016

LabTech - An MSP's best automation tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LabTech

We use LabTech to manage, monitor and automate our services across all of our customer systems. LabTech allows us to manage, monitor, alert, script and deploy to and from multitudes of systems in a very timely manner, reducing our time to resolution from hours to minutes in most everything we do.
  • The LabTech scripting engine is awesome. It allows us to automate repetitive tasks and significantly reduce our time of effort in solving tasks.
  • Hardware information gathering and reporting. The basic Agent information portal in LabTech allows a very clear overview of the state of the hardware and also allows us to rapidly dig into a particular hardware or software area.
  • The new UI for the LabTech Agent is good looking but not as intuitive as the previous one. It also takes some screen dragging to get to the view that you want. Would be nice if the main UI dashboard could be scaled to fit the data panels in the view instead of having to click/drag to get to the panel you want.
  • LabTech allowed us to reduce from dozens of hours per month of manual effort in support of each system to minutes per month. It has allowed our business to grow while keeping our staff size down.
We started with Kaseya years ago and paid a hefty price for it in dollars. It was an adequate product at the time but when LabTech came along, it was priced much better and had much more capability than Kaseya did at the time.
LabTech is suited to almost any location/scenario where you have devices/hardware you want to automatically monitor and alert or support.