LabTech - Good solid choice for the MSP
Updated April 17, 2017

LabTech - Good solid choice for the MSP

Scott Sanford | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LabTech

We use Labtech to manage and help maintain our managed service clients.

Labtech handles our needs well, including server and high-priority workstation monitoring and remediation of issues and errors.
While it's a little bit of a challenge to setup and implement, once you put the time in, it only increases its value the more you utilize and customize it.
  • Handles alerting of critical and moderate issues
  • Integrates with our PSA solution
  • Allows for rapid remote access with an integrated implementation of ScreenConnect
  • Initial implementation and setup is a bit of a bear. We have, over the years, completely re-done our installation 3 or 4 times.
  • Allow a more feature-rich implementation of ScreenConnect to be run with LT so that if you want to give a client a session key, they can connect in that way as well as through the unattended client.
  • Sometimes server down alerts, raid failure alerts are not sent. High potential for egg-on-face ...
  • Lots of minor issues and maintenance tasks are automated which has helped free up techs.
  • We have had some issues where LT has let us down and actually didn't catch a failure that was imminent, causing data loss and the cost of data recovery.
We have tried Kasaya and Level Platforms. Both were not as powerful and light on the client end.
LT is certainly more customizable.
Well suited to true and hybrid MSP model shops.

Not well suited for an in-house IT that is already strained and who doesn't have time to read up and or be trained to understand LT.

Using LabTech

The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...

LabTech Reliability