TrustRadius
I trust Labtech to automate our support
https://www.trustradius.com/system-monitoringConnectWise Automate (formerly LabTech)Unspecified8.3105101
Karl Fulljames profile photo
Updated March 09, 2017

I trust Labtech to automate our support

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with LabTech

We use Labtech to care for all of the endpoints under our management. Our techs love it!
  • We switched over from Kaseya and immediately found that the scripting engine was far more powerful! We have many architecture, engineering and construction clients that require quite a few applications. We weren't able to script most of them with Kaseya, however we are now able to with Labtech (our biggest scripted application is 50gb in size).
  • Labtech monitors everything! I found it far easier to have everything monitored and quiet it down than it is to keep adding in the individual monitors. We used to always miss something, now it's built in for us
  • Compared to Kaseya, support at Labtech is VERY good. With Kaseya, I'd only get a call back if the server was hard down. Now I have chat support and someone gets back to me the same day every time.
  • Labtech's UI was obviously built by a developer :-) I've seen some of the mock ups of what the product will look like in the future and it's a huge improvement!
  • Implementing Labtech is a process that takes time. We've had to rescript everything while implementing it, but this allowed us to learn Labtech inside and out and really improve upon the scripts we had previously made in Kaseya.
Because the monitoring was so weak in Kaseya, we were using Kaseya NOC services so that they would keep all the monitors up to date. That was a spectacular failure and they still missed things left, right and centre. We switched to Labtech and saved the costs of a third party platform and it monitors everything we need to!
MSP's are well suited for Labtech software

Using LabTech

Once the UI is updated in the upcoming versions, the score will improve.
Currently, things are laid out weirdly and the UI looks like it was made in a couple decades ago
ProsCons
Like to use
Relatively simple
Well integrated
Consistent
Quick to learn
Feel confident using
Requires technical support
  • Monitoring - once you understand it, it's very powerful
  • Integration with Connectwise
  • Finding things in the UI can be a challenge

LabTech Reliability

The new computer screen is still quite slow. It is better than it used to be, but it's not where it needs to be.