Updated October 29, 2019
Score 9 out of 10
Overall Satisfaction with Laserfiche
Laserfiche is used throughout the entire city as a records management repository. I am currently responsible for ensuring proper records management for our specific department. In our department, employees are instructed to place any documents with a retention, as well as permanent documents within Laserfiche. We store those documents within a departmental folder, in addition to a shared area with the entire city. We place metadata on the documents so that they are easily searchable. We have also added a records code to the meta data in order to properly run reports on document retention.
Alaris is efficient for scanning and editing, but does not provide all of the advanced capabilities that Laserfiche offers. Laserfiche also provides top-notch training to users. Alaris is a more simple software that can be easily self-taught. Laserfiche has more than just scanning and editing capabilities. It provides an organized location for documents, along with editing and sharing capabilities.
I have never had to wait for help from Laserfiche. If I cannot find the answer online, I can easily send an email to a customer support representative. I have always been helped the same day and my questions have always been resolved. The Empower conference is always a great learning opportunity and the online resources and webinars are top-notch.
Do you think Laserfiche delivers good value for the price?
Are you happy with Laserfiche's feature set?
Did Laserfiche live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Laserfiche go as expected?
I wasn't involved with the implementation phase
Would you buy Laserfiche again?
Laserfiche is a great software for uploading and retaining documents. Once the software has been utilized, it is easily able to upload documents and retrieve them. However, the software is not very user-friendly off the bat. If someone has no experience with the software, it can be very intimidating to use. There are a lot of hidden features that users may not know about unless they have utilized the online resources. The desktop and web clients are different and have different capabilities. Often times, you can be taught one thing in the desktop that cannot be done in the web client (for example, OCRing current documents within the repository).