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Good software for large companies
October 04, 2019

Good software for large companies

Travis Brown | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lead Forensics

We utilize Lead Forensics as a tool to capture new leads through our website. We have the ability to see who is coming to the site and reach out to them if we believe they may be a viable client. We could probably utilize more of the tools, but do take advantage of the daily reporting. We predominantly use it through our sales department, though it has only been partially adopted with moderate success.
  • Identify leads coming to the website.
  • Ability to see staff within the company.
  • Daily reporting.
  • It can only give you company, not the individual who came to your site.
  • It can require additional funds to get company information.
  • Hasn't generated the type of results we were hoping for.
  • Hasn't really generated a lot of new leads for the company, ROI has honestly been fairly minimal.
A number of the Lead Forensics features are incorporated with the SharpSpring platform. While Lead Forensics does seem to have a more elevated level of detail with the records, if you are already using a tracking system, this duplication in functionality may not be worth the investment. Since Lead Forensics only tracks leads and doesn't provide the other features of SharpSpring, we have relied more on the SharpSpring service.
While we have not had a lot of issues, the Lead Forensics team has been helpful in addressing them. The software is fairly intuitive, and issues rarely arise. This could also be from a lack of use on our part, but we have not had a great deal of interaction with the customer support team.

Do you think Lead Forensics delivers good value for the price?

No

Are you happy with Lead Forensics's feature set?

Yes

Did Lead Forensics live up to sales and marketing promises?

Yes

Did implementation of Lead Forensics go as expected?

Yes

Would you buy Lead Forensics again?

No

If you have a large sales team who is always looking for any lead possible, Lead Forensics may be for you. If you have a moderate to small size business that isn't interested in cold calling every visitor and you don't get a lot of traffic to your site, this may not be the ideal solution for you. Additionally, as GDPR migrates to the United States, the amount of data available will be less and less.