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Lessonly's Customer Support is World Class
December 09, 2019

Lessonly's Customer Support is World Class

Jimmy Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lessonly

Lessonly is used alongside traditional in-classroom teaching and 1:1 coaching as our self-paced learning tool. We have found it to be an invaluable resource as a tool to onboard new employees. It is the primary source of knowledge for product and process information. While used predominantly for Sales and Customer Support, Lessonly helps our front-line employees remain up-to-date with our latest product and process iterations.
  • Lessonly's customer support is unrivaled. They are the single best vendor relationship I have ever had.
  • Lessonly's interface is intuitive, requiring little help to get new users feeling comfortable.
  • The practice features are easy to create, and simple for users to access.
  • Lessonly seems to have an API integration with nearly every software. They make it extremely easy to integrate their product with other tools.
  • Their reporting has gotten much better, but Salesforce has spoiled me. I would like even more granular details on interaction within lessons.
  • The question/testing creator is simple and well-designed, but the practice creator is much less robust. I would like to see more flexibility in the practice feature.
  • Shorter ramp to productivity in new-hires.
  • Greater control and unity over processes in customer support.
  • Increased ability to overcome objections on sales calls through the practice tool.
Their customer support team is unlike any with whom I have worked. They are responsive, knowledgable, transparent, and kind. Their team loves to interact with customers, and is quick to create things if the use case is scalable.

I have never had an issue contacting them, receiving help from them, or getting an answer from them in my years of experience with Lessonly.

I would purchase this product for the customer support alone.
I inherited Lessonly, but have chosen to stay with them thanks to their excellent customer service, and the ease of use.

My learners find the UI/UX simple and easy, and the ability to take courses on their mobile phones has been vital to our adoption.

While Lessonly does not create content, they make it easy for people who would prefer to write their own.

Lessonly also does not believe that gamification is the most effective way to teach/learn. I share this opinion, and appreciate that they do not design their interface to make learning a competition.
PowerDialer for Salesforce, from XANT (formerly InsideSales.com), Salesforce Lightning Platform (formerly Salesforce App Cloud), Paylocity, Yext, Asana, Greenhouse
Lessonly is simple to use as a creator and as a learner. It is perfect for learning information, processes, and for practicing work situations and scenarios. The ability for managers to give 1:1 feedback quickly is fantastic. It is great for onboarding new employees and for providing continuing education.

Lessonly does not provide pre-written lessons, which is something I prefer, but it does require more work by the person running the account.

Seismic Learning Feature Ratings

Learning Management
9.2
Course authoring
10
Course catalog or library
9
Player/Portal
9
Mobile friendly
10
Progress tracking & certifications
10
Assignments
10
Compliance management
9
Learning administration
9
Learning reporting & analytics
7
Social learning
9