Pricey but Popular
June 21, 2018
Pricey but Popular
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with LinkedIn Talent
Over the years, we have utilize LinkedIn Recruiter and Recruiter Lite subscriptions, as well as paid job postings. These have mainly been utilized by our recruitment coordinator and HR department.
We utilize these services in order to reach a broader audience when posting jobs. We use the free job board and the paid posting options. These work for us, but there are many other options you could purchase for getting your information out to your audience. Additionally, the Recruiter subscriptions allow for easy searches and additional knowledge about candidates and businesses.
We utilize these services in order to reach a broader audience when posting jobs. We use the free job board and the paid posting options. These work for us, but there are many other options you could purchase for getting your information out to your audience. Additionally, the Recruiter subscriptions allow for easy searches and additional knowledge about candidates and businesses.
- I don't know the statistics behind it, but LinkedIn has an extensive network - I would imagine one of, if not the, largest professional networks out there. Being able to tap into that network is incredibly helpful from a recruitment standpoint. Both utilizing the free job board and the paid postings allow us to reach a wide audience.
- There are multiple options to fit the needs of each organization. Some of the larger packages, such as job slots, didn't make sense for us, given the size of our organization and how much hiring we do. However, I liked that packages could be customized to meet our needs.
- The mobile app is great - optimized for my phone, easy to use, easy to read.
- I enjoy the transparency and connectivity that is used with LinkedIn. When posting jobs, we can link them to our recruiter, which allows candidates to get more information about our department and company. We want to establish our connection with a candidate from the start, and LinkedIn makes this easy.
- Additional products come out regularly, which allows you to change up your hiring practices/reach new candidates. These tools help source candidates easily.
- I appreciate the tips and tricks LinkedIn publishes through their blog, articles, etc. They conduct a lot of create interviews and publish quality content.
- Sales - in our experience, the sales people at LinkedIn have been intense. If you give the slightest indication that you want to discuss/buy/utilize a product of theirs, you will be hounded by a rep. We've told ours repeatedly that we are not interested in changing our package right now, yet still get daily emails asking to set up conversations. Additionally, we have asked our rep to only contact our recruitment coordinator (myself) with information, yet she continues to reach out to other members of the organization trying to set up times for sales calls. This is not an isolated incident - we've had other reps who have just been a bit too pushy.
- Pricing - LinkedIn is not cheap. Even a 'lite' Recruiter subscription will run you over $1,000 annually. I'm not sure where it falls on the scale compared to other platforms, but it's been our most expensive tool, by far. My advice to anyone would be to do your research on their products and have a strong idea of what you need for your team/organization. It may be necessary to spend a little more, or perhaps you can find an option to scale back and save money.
- Updates - Although I do appreciate the constant improvements and upgrades, these typically come on a rolling basis. We had a sales rep tell us about a great new tool that was coming out, but it didn't get to our subscription/type of organization for almost a year. I understand the need to push upgrades out on a rolling basis, but it can be frustrating as a user when you're hearing about other tools you don't have access to.
- Customer Service - LinkedIn has some of the worst customer service we've ever utilized. There is NO way to contact them to ask questions. You can email, but it'll take at least 24 hrs to get a response, even if it's a quick question. There is no phone number, except for to sales reps. I've called a sales rep trying to get in touch with someone who could help me, but they direct you back to their website and the FAQs. It just seems odd there is no way to contact them or they are actively making it difficult to do so. Another recruiting platform we use has a very helpful web chat - I can hop on, ask a quick question, and get a quick response. This has been incredibly helpful for me, and I wish LinkedIn did the same!
- LinkedIn has generated a larger audience for our organization. When we have hard-to-find job roles, it's nice to have such a large platform to utilize.
- A negative would be that it is an expensive tool, and it can be hard to measure the impact it has/doesn't have.
- Bullhorn Recruitment CRM, ZipRecruiter and Workable
All of these platforms have their pros and cons - none are perfect! I like the connectivity of LinkedIn Talent, and the exposure it brings. It is also fairly easy to use. However, we have chosen to utilize Workable more, as it has better integration options, a larger job board pool and more user friendly for our employees. Additionally, we do not have sales rep contacting us frequently, like we do with LinkedIn.