NAVBLUE Leverages Litmos to Build a Scalable Learning Culture
Overall Satisfaction with Litmos
NAVBLUE employs 500 employees spread across the world, with offices in Canada, France, Poland, Singapore, Thailand, the UK, and the US, as well as representatives in several other countries across the globe. Being a large company in a heavily regulated and ever-changing industry, NAVBLUE needed a way to train our customers on proprietary products, train our employees, and create a learning culture, for this, we turned to Litmos. NAVBLUE knew we had to revolutionize our training strategy if we wanted to keep growing and driving customer retention. Enter the NAVBLUE Academy (NBA) training team of Instructional Designers who implemented the Litmos learning management system (LMS). The main audience for NAVBLUE Academy training content is our customers, who are global airlines. Secondary audiences include all NAVBLUE employees who need access to all the content available to NAVBLUE customers. Accessing NAVBLUE Academy allows employees to see how our customers are trained and assist those customers in learning more about the NAVBLUE products.
Pros
- User-friendly UI for learners
- Very easy to administer even for first-time Litmos MS administrators
- Pricing-structure is based on number of unique logins vs people registered in the Litmos MS.
Cons
- Inability to make bulk edits to multiple courses at once.
- Reporting - the reporting engine is still clunky.
- Customer support - we have experienced struggles getting them to join us on a call.
- I have seen a lot of growth and engagement both internally and with our customers.
- NAVBLUE internal ROI measures the number of tickets coming into the support team and our content helps to decrease the number of process-related questions. NAVBLUE measures overall customer ROI by determining if a customer can work through processes on their NAVBLUE products quickly and efficiently after they have completed their training plan.
- NAVBLUE Academy (Litmos LMS) is embedded into all of our employee onboarding and allows us to scale content and access to our customers.
In all my years here at NAVBLUE (7+) we have never had the need to review any other LMS. Even Airbus wanted us to review Litmos with them as they are trying to move away from Cornerstone on Demand for their customer training.
Do you think Litmos delivers good value for the price?
Yes
Are you happy with Litmos's feature set?
Yes
Did Litmos live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Litmos go as expected?
I wasn't involved with the implementation phase
Would you buy Litmos again?
Yes


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