When the time comes, technology awaits you.
May 21, 2018

When the time comes, technology awaits you.

Marlon Seijas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LiveChat

Our organization works in the financing of projects, and in this sense we install the tool so that customers do not have to move to our offices to raise an impact on the development of the project, either with a document that is being processed or there is a problem in the bank to make a disbursement. And to resolve the problems with the clients it was necessary that the department in charge of leading the life of the project take care of LiveChat. This decision brought with it a saving of time to the clients, in the planning of the project and lower operative cost.
  • Nothing is more important than live communication. Nowadays we can not do without a tool of this level
  • A company must know how to read the client's needs, in some cases, we must respond to the monitoring of the product we sell and the client also wants to know the status of their situation.
  • It allows proportional correct and defined information with the policy of the company. The definition of help articles in the knowledge base and the predefined answers provide truthful and official information.
  • The fundamental thread of real communication is lost, since you can not really see the other person and sometimes people do not know what they think, that is, they do it without feelings, simply to cheer up the other person.
  • The fundamental meaning of a conversation that can not see what the other person thinks or feels due to lack of facial expressions or voice is lost. This is a clear disadvantage.
  • Our response times have improved by 80 percent.
  • The client-provider relationship is much better than before installing the LiveChat.
  • Sometimes we need qualified personnel to attend this part of our organization and sometimes it is difficult to find and overload the existing staff.
We only compare the utility for the business that is to say better for us at this time to address the concerns of our customer. According to this, the management will decide to brainstorm with the staff in charge of implementing or managing the chat. The personal responded and resulted in installing the live chat. That is, it is more friendly and easier to train.
This tool should be used for medium companies that have a number of employees where the implementation of this activity is a leap forward and not a burden or become an adornment of the company. The idea is to make chat your presentation letter or an innovative post-sale service. Certainly, my experience has shown me that it is not necessary to install this app when we are in a process of formation in a company since in this phase personal communication is necessary since we must make ourselves known by the environment. Time and needs will tell us when the time is right to install this technology, although there are always visionaries in life and this will definitely change.