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LiveChat is easy and useful
May 18, 2018

LiveChat is easy and useful

Jordan Linford | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveChat

We use LiveChat as our main chat on our Impartner website. It gives us really good insights into our website visitors and helps us catch people right when they are interested.
  • Cookies and history tracking. We are able to pick up right where we left off with returning users
  • The app is awesome, haven't found one this good. It allows sales teams to be as available as they want to be.
  • Engaging leads on the site proactively is really helpful.
  • The round robin capabilities could be more robust, espeically in regards to geography.
  • More customized look and feel.
  • We have seen a greater number of RFI's and demo requests.
  • We see way more education taking place on the website through chat.
The other ones are good too, but ultimately it was the app and ease of use that lead us to LiveChat.
Very good for traffic coming to the site to learn more. I don't really see a use for tech support, more so that handing off chats or logging them in Salesforce seems cumbersome.