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I wish I met LogicMonitor before, my work would be easier!
November 21, 2022

I wish I met LogicMonitor before, my work would be easier!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

This is an excellent tool, really intuitive, and with a lot of alerts that help us to track all possible issues in a server, like a network, windows, and SQL databases. In my opinion, this tool is really helpful because it covers all the important areas that we need to check and monitor from our clients.

For example, I daily have to track servers for our different clients, and the most common issues are related to failing jobs, offline databases, patching, and much more.

This tool helps us to do a more efficient and fastest job because we do not have to go to each server checking if there are any issues, because you can check all alerts and troubleshoot all the alerts raised by LogicMonitor. Also if the alert is critical, the Helpdesk team can escalate the alert with the corresponding team, in order to attend the issue as soon as possible and avoiding that our clients can have a big outage.

In short term, LogicMonitor is a tool that every company must have.
  • Network monitor works pretty well.
  • SQL Server alerts are accurate and detailed.
  • You can personalize and categorize all the different servers.
  • Training videos for SQL Server for example, some errors are difficult to solve.
  • When you disable an alert, it disappears for a short time, and then it is activated it comes again.
  • Sometimes it is needed to have a guide to solve the issues reported by LogicMonitor.
  • We are currently tracking more things that, in another way, were not possible to identify and correct.
  • We work more efficiently because we first resolve the critical incidents and then continue with the less relevant ones.
  • Some alerts are quite difficult to resolve and the documentation sometimes did not guide to resolve the problems.
Because LogicMonitor is easy to use and not as expensive as Nagios.
LogicMonitor has more functions and is more intuitive to resolve the issues raised.
The majority of our servers are On-Premise, currently, we do not have many servers in the cloud, just a few ones of one of our clients.
It was a little bit different than Nagios, with LogicMonitor, we can see more alerts, so at the beginning, it was difficult to try to solve all the alerts and check all the documentation, but then it went easier, and currently, we have solved the majority of the alerts and disabled the nonrelevant for us.
We have faced some issues with the collectors, sometimes, for no reason, some servers lose connectivity with the collector.
We are currently removing Nagios Core monitoring because with LogicMonitor, we currently have visibility, and we are able to solve in the fastest and simple way all the alerts raised by LogicMonitor as mentioned before, LogicMonitor allow us to personalize and order our different server in a categorized way if we want.

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

LogicMonitor is a great tool to monitor all your servers and can be personalized to check just what you need or want to monitor, for example, network, SQL databases, and the full server services. It is appropriate for all kinds of companies who bring Technology Services as we do or a company that wants to monitor its own servers, some alerts are really intuitive and can be solved in the fastest way, but if you do not have an IT team, some alerts are quite difficult to be resolved by a non-technical person.