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LogicMonitor was exactly what we needed to deliver a next-gen MSP solution.
September 12, 2023

LogicMonitor was exactly what we needed to deliver a next-gen MSP solution.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

We use LogicMonitor to monitor our own as well as our customers' infrastructure, in particular cloud infrastructure such as AWS and Azure resources, as well as applications such as Tableau Server, Alteryx Server, and Matillion. At a high level, we have an MSP use case for LogicMonitor, and it is our primary observability platform.
  • LogicMonitor is very customizable. We can build whatever modules we need, because it uses standard protocols like HTTPS, SNMP and WMI to gather data and metrics.
  • We like that LogicMonitor is an agentless solution for our use case. Not all customers will allow an agent-based approach to 3rd party tools.
  • LogicMonitor has thousands of out of the box modules, which work on their own and also act as good baselines for the ones that we will end up customizing more. We are rarely starting at zero when we decide to do something new with LogicMonitor.
  • LogicMonitor has great documentation, and support has been helpful in the instances where we've needed them.
  • It's not cheap - LogicMonitor is three times more expensive than our previous monitoring solution, and it gets more expensive every year. They run some risks with the SMB market with guaranteed rate hikes every year.
  • LogicMonitor can be 'fussy' compared to other solutions. We have a dedicated architect who manages our deployment for us.
  • I don't love the built-in analytics and reports, but we have other solutions for that.
  • LogicMonitor has allowed us to expand the kinds of customers we can support as an MSP.
  • LogicMonitor integrates with our ITSM solutions via API and has changed how our team operates.
We monitor AWS and Azure resources, for example Azure Virtual Machines and Elastic Load Balancers. We also monitor campus switches and firewalls in our customers' on-premise environments, operating systems like Windows Server or Ubuntu Linux, applications such as Tableau Server and Dataiku, websites, and SaaS solutions.
LogicMonitor does not have a direct impact on our cloud migration strategy. Our organization is sustainably hybrid cloud.
We haven't made much use of LogicMonitor's automation features. We primarily use it as an observability solution.
Our implementation has been slow, but for reasons that have nothing to do with LogicMonitor and everything to do with our business model. Generally, LogicMonitor has been easier to set up than other solutions for us, but we bring an architect-level resource to every deployment.
We replaced N-Central with LogicMonitor, and had an extended bakeoff with Datadog. There were many things we liked (and still like) about Datadog, but its deployment model and less agnostic focus were disqualifying for our specific use case.

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

Yes

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

LogicMonitor is great for its intended use case. It is a top tier observability solution that will work the way it needs to in most scenarios because of the standard approach it takes to data collection, the flexible deployment options, and the nearly infinite customization options.

It is not a universal recommendation because of cost and complexity, but for us it's been great.