Item: LogicMonitor
Rating: 8
Author: Alexander Bataliants

Overall Satisfaction with LogicMonitor

Use Cases and Deployment Scope

I use LogicMonitor to monitor both our own devices and client environments. It’s the main tool for our Enterprise NOC to manage issues and create tickets from alerts and we’ve also tied it into other systems using its API to build out custom workflows.

Pros and Cons

Pros

the alerting automatically creates and routes tickets in our ITSM system, which saves us a ton of manual work
logicMonitor's extensibility lets me pull data from anything with an API and turn it into something useful
i like that I can build my own monitoring with custom datasources—it’s been a game changer for client-specific needs

Cons

i’ve had to spend a lot of time tuning thresholds
it avoids agent-based monitoring completely

Return on Investment

we've cut down on tool sprawl since LogicMonitor replaced several other monitoring products
it’s helped generate revenue too, by identifying upgrade or replacement opportunities through historical data
onboarding new team members has been easier since training on alerts and graphs is pretty straightforward

Infrastructure

I’ve used it across cloud and on-prem environments—AWS, Azure, M365—you name it and it also gives us a clear view of everything from servers to desktop systems, also before LogicMonitor, we needed multiple tools just to get this kind of coverage.

Automation

I love how LogicMonitor doesn’t just send alerts—it actually creates tickets, sets the right priority, and assigns them, that alone has improved our service desk workflow and I don’t have to worry about missed emails thanks to SMS and voice alerts during after-hours.

Key Insights

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

Yes

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

Other Software Used

Avero, Atera, Miro

Likelihood to Recommend

LogicMonitor is for enterprise teams looking for deep visibility and it’s helped me reduce response times, especially during on-call hours, also it has multiple tools in single a platform, it’s a solid choice, so I’d definitely recommend it.

LogicMonitor Feature Ratings

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