Streamlining Infrastructure Visibility with LogicMonitor.
May 19, 2025

Streamlining Infrastructure Visibility with LogicMonitor.

Madison Crane | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

Our team uses LogicMonitor to monitor all of our team systems. Their location does not matter to us, as those employees are on-site, hybrid, or remote. Our work is growing daily, so we can monitor the systems, and if we encounter any issues, we can immediately fix them and return to work at full capacity.

Pros

  • Automatically Finds New Devices.
  • Ready-to-Go Monitoring Setups.
  • Smart Alerts.
  • Keeps an Eye on Everything.

Cons

  • Setting Up Alerts Can Be Confusing.
  • Reports Feel a Bit Basic.
  • Hard to Use Some Advanced Tools.
  • Fast Problem Fixing.
  • Saving our time every week.
  • Fewer Annoying or Unnecessary Alerts.
Most of the team works in the office, as we are a small company growing daily. I would say we are mostly working on on-premises devices, but we do have a few employees working in hybrid roles. So we use a few systems, like 10 in hybrid mode and other systems on-site, so the total number of systems we are using is around 50 for now.
I like one thing very much: It collects data from all of our systems, whether in the office or another location. LogicMonitor's automation for data collection means we do not need to use different systems for different locations, as it works on both types of systems.
When our company started implementing it, it was small and did not have a dedicated IT team, so we asked the LogicMonitor team to help us with the implementation. They came and installed it on our systems. They also trained our team and recommended hiring a few employees, especially those with specific skills, so our experience was excellent.
Basically, we did not have any idea about it and how to choose, but we asked one of our former bosses, as they were very experienced with it, so they helped us by clarifying a few things between New Relic and LogicMonitor, as they told us that if you are looking for an automated option, then there is no better option than LogicMonitor.

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

Yes

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

We use LogicMonitor to keep our systems free of bugs. If any issue arises, like once our team was working on the systems and one of the employees created a virus for fun, our team was terrified by it, as if we were under attack. Still, LogicMonitor was there to help us stop that virus, and we were back on our feet in less than an hour. We also faced an issue where our team could not use all the customizations. We felt stuck, but LogicMonitor helped us out of it in a few minutes.

LogicMonitor Feature Ratings

IT Infrastructure Monitoring
9.2
Automated resource discovery
9
Network visibility
10
Customizable alerts
8
Multi-system monitoring
9
Performance analysis and forecasting
10
Dashboards and visualization
9

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