Item: LogMeIn Central by GoTo
Rating: 7
Author: Bryan Thompson

Use Cases and Deployment Scope

It's used to manage systems at 14 remote locations around the state of Wisconsin, saving a bunch of travel time. Allows us to connect and share in the views of the issues our clients are seeing, providing remote troubleshooting or training as required. We are also able to provide remote management of upgrades to our systems.

Pros and Cons

Quick access to systems.
Shared views and access.

MAINTAINING COSTS, when we first started using LogMeIn it cost us $@3 per machine/year, with the recently announced price increase it will be closer to $25 per machine/year.

Return on Investment

Reduced travel time.
Increased availability of technicians from almost anywhere that has internet and a device available.

Usability

Because it is good, just need to make room for improvement.

Reliability and Availability

because it is good, just need to leave room for improvement.

Likelihood to Recommend

Companies with locations spread out from the home office of IT services. Buildings, where a view of a system is required in another part of the building and running wires, isn't feasible. Users that need limited remote access to 1 system, LMC allows us to able to control that access.

logmein in 10 words or less.. works well, extreme price creep year to year

Overall Satisfaction with LogMeIn Central