LogMeIn - a winner in all regards!
August 28, 2019

LogMeIn - a winner in all regards!

George Broadfoot | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Central

LogMeIn is both a support and training tool for me, it enables me to perform remote maint. on computers and resolve many issues without having to dive to remote locations. Additionally, I use it to perform remote training sessions allowing me to guide and direct a remote user through training. it is being used enterprise-wide with great success.

Pros

  • High availability and accessibility both via computer and mobile device.
  • The use of dual authentication allows me to sleep soundly at night knowing that the tool is secure.
  • The ability to allow delegates to access the account.

Cons

  • I don't have any suggestions here.
  • Positive impact on the effectiveness of the IT deportment enterprise-wide. A great time saver for IT "break Fix" repairs.
  • Positive impact on training allows for remote screen shares and training.
Very easy to deploy - very easy to use. Works with mobile devices and the app is well put together and easy to use. Many times I have been able to remote admin an issue using my Smart Phone while at the mall. saving me the need to drive to a remote location or to my computer.
Very high availability with few planned outages - I have rarely if ever have needed to use it and it was not available.
I evaluated TeamViewer and while it serves the purpose its not near as feature-rich as LogMeIn and the TeamViewer pricing model is significantly higher than LogMeIn.
It is well suited for large scale deployments otherwise it's not cost-effective.

LogMeIn Central by GoTo Feature Ratings

Remote Administration
7.0
Screen sharing
9
File transfer
5
Instant message
4
Access to sleeping/powered-off computers
3
Over-the-Internet remote session
8
Initiate remote control from mobile
7
Remote management of servers & workstations
9
Centralized management dashboard
9
Session record
8
Multi-platform remote control
8

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