1. Home
  2. Remote Desktop Software
  3. LogMeIn Central by GoTo Reviews
  4. User Review of LogMeIn Central by GoTo
Great product for IT support
August 28, 2019

Great product for IT support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Central

We use it across the organization to support our user base for IT support and also by our team supervisors to support their agents for training and other purposes.
  • Remote desktop access.
  • File transferring,
  • Remote manage access.
  • Remote command prompt access.
  • Sometimes the client program needs to be stopped and started again for remote desktop access.
  • From IT's perspective, its invaluable since the majority of our workforce works remotely.
Seems to be a very user-friendly product that functions well.
As stated earlier there seems to be an issue with the client service needing to be restarted on occasion before remote access. Other than this it is very accessible.
Haven't used VNC in years so at the time we went with LMI it was much more robust and accessible via the internet instead of across the VPN only.
In my experience, it is best suited for IT and other support roles.

LogMeIn Central by GoTo Feature Ratings

Remote Administration
10.0
Screen sharing
Not Rated
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
10
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated