Item: LogMeIn Pro by GoTo
Rating: 9
Author: Hunter Bonner

Use Cases and Deployment Scope

Across the entire organization, we solve problems of remote access and use it as a backup resource to our primary RMM.

Pros and Cons

Remote access is very fast.
Installer is easy to implement.

Pricing is very high, and is one of the reasons it got demoted at our organization.
Not having file transfer on the main remote screen, but having to switch back is awkward.

Return on Investment

It has been a positive in having more than one remote control tool.
Negatively, again, the cost is so much that we reduced it to servers only.

Alternatives Considered

Kaseya Virtual System Administrator (VSA)

Well, the inventory aspect of LMI is not as robust and detailed as Kaseya. Also, the placement of key tools like the command line, and file transfer, outside of the window is annoying.

Support Rating

They are prompt to resolve problems. It's that simple.

Key Insights

Do you think LogMeIn Pro by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Pro by GoTo's feature set?

Yes

Did LogMeIn Pro by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Pro by GoTo go as expected?

Yes

Would you buy LogMeIn Pro by GoTo again?

Yes

Other Software Used

Kaseya Virtual System Administrator (VSA), Pulseway, ManageEngine Remote Access Plus

It is well suited for ad-hoc as well as established customer support. However, this would be in organizations of at least 50 people or more. Anything less than that probably would want something else.

LogMeIn Pro - Great tool, but a bit pricey.

Software Version

Overall Satisfaction with LogMeIn Pro