TrustRadius
Love LogMeIn Rescue - Saves me money & time
https://www.trustradius.com/remote-desktopLogMeIn RescueUnspecified8.2212101
David McIntyre profile photo
August 15, 2019

Love LogMeIn Rescue - Saves me money & time

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogMeIn Rescue

We use it to remotely log in with customers and help them over the phone. Our entire company uses the program.
  • Remains connected on logout/safe mode/reboot very well.
  • File Transfer works flawlessly.
  • Working with multiple computers at once works great.
  • Would love to see a way to mirror multiple screens better. For example, we log in to a customer that has 2 screens and we have two screens on our workstation. I would like to see both screens at the same time in full-screen mode (this is very common).
  • Would like the ability to save the "Computers" that we have unattended access to.
  • Helps save us a lot of money traveling to a customer site to fix an issue that can easily be done over the phone, mostly saving our techs time to drive there and the cost of gas. Each time we can avoid going to the site, it saves us at least an hour travel time ($89) and the cost of gas (roughly $10).
It works great. We've tried less expensive solutions and they just aren't the same as LogMeIn Rescue.
Honestly haven't used it much. The tool just works.
LogMeIn is faster to log in to and doesn't leave software behind.
Great for accessing customer computers. I wish the process was a little simpler for customers. As of right now, they have to click on an Icon on our site, then OK to allow UAC, then OK again for connection and then OK again once we start it on our end. That's a lot.

LogMeIn Rescue Feature Ratings

Screen sharing
9
File transfer
10
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
9
Remote Active Directory® management
9
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
9
Monitoring and Alerts
6
Multi-platform remote control
8