Love LogMeIn Rescue - Saves me money & timehttps://www.trustradius.com/remote-desktopLogMeIn RescueUnspecified8.22121012019-08-15T20:39:46.478Z
August 15, 2019
Love LogMeIn Rescue - Saves me money & time
Score 9 out of 101
Overall Satisfaction with LogMeIn Rescue
We use it to remotely log in with customers and help them over the phone. Our entire company uses the program.
- Remains connected on logout/safe mode/reboot very well.
- File Transfer works flawlessly.
- Working with multiple computers at once works great.
- Would love to see a way to mirror multiple screens better. For example, we log in to a customer that has 2 screens and we have two screens on our workstation. I would like to see both screens at the same time in full-screen mode (this is very common).
- Would like the ability to save the "Computers" that we have unattended access to.
- Helps save us a lot of money traveling to a customer site to fix an issue that can easily be done over the phone, mostly saving our techs time to drive there and the cost of gas. Each time we can avoid going to the site, it saves us at least an hour travel time ($89) and the cost of gas (roughly $10).
It works great. We've tried less expensive solutions and they just aren't the same as LogMeIn Rescue.