Overall Satisfaction with LogMeIn Rescue
LogMeIn Rescue is being used every day in our business to support our clients in their computer and security needs.
- File Transfer - simple and fast.
- Unattended access - simple to set up, just works, and is less hassle to clients as they don't have to walk through the connection process for repeat sessions.
- Screen capture - a great tool to save errors, etc. You can save these in client records for history/billing purposes.
- History/Notes - helpful for billing purposes. Can also be saved in client records for historical lookups.
- Unattended access service seems to fail and/or not start at times.
- After Windows updates, sometimes remote session does not reconnect after rebooting to install updates.
- Sometimes a session that is having trouble connecting will get "stuck" in the session list showing "connecting" and there is nothing you can do to end it or try to restart it.
- LogMeIn Rescue has had a very positive impact on our business. It has allowed me to grow my business from an "in-home" part-time tech support business to a full time business.
- We can manage multiple clients at a time, put sessions on hold that we are waiting on, and still take on new sessions at the same time.