Good but not great
July 30, 2020
Good but not great
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
It is being used across the whole organization. LogMeIn Rescue allows us to see and assist clients remotely, as well as to be able to install software.
- It is relatively easy to use, so it requires little training to get going.
- It allows you to run scripts in the background.
- It also allows you to copy files in the background.
- The biggest thing is the technician console crashes and some days it happens quite often.
- I wish you could move the tabs around on the console without having to place the session on hold and then pick it up in the order that you want.
- High ROI as it allows us to connect to our clients in an easily accessible way
I think TeamViewer has a lot more features but it is also harder to use and set up. The easiest one to use is Splashtop, but the last time I used it there were not many features.
Do you think LogMeIn Rescue by GoTo delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue by GoTo's feature set?
Yes
Did LogMeIn Rescue by GoTo live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of LogMeIn Rescue by GoTo go as expected?
I wasn't involved with the implementation phase
Would you buy LogMeIn Rescue by GoTo again?
Yes