Overall a decent program. Some things to be worked out.
Dianna Farrell | TrustRadius Reviewer
Updated August 25, 2020

Overall a decent program. Some things to be worked out.

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogMeIn Rescue

We use it as a tool to access people's computers in order to fix and repair our software.
  • Notifications
  • Speed
  • Consistency
  • Lack of notifications sometimes
  • Access
  • Ease of use
We use AnyDesk software sometimes when it is difficult for people to navigate how to use LogMeIn. It is helpful to have as a backup. I wish LogMeIn sometimes was simpler to use for those who do not know computers well. There are many prompts for LogMeIn and some users are not as literate and cannot figure it out. AnyDesk provides a more direct route sometimes, and we often interchange between the two. However, LogMeIn is our primary source for remote access.
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue go as expected?

Yes

Would you buy LogMeIn Rescue again?

Yes

It has been very helpful in the case of working with clients to address their technical support needs. It allows us to remote into their computers and get their software up and running. We are notified pretty quickly. In the instance of a software issue, we can go in and adjust settings and troubleshoot. I cannot think of a less appropriate scenario, as it works well for us. We enjoy the software and its features.

LogMeIn Rescue Feature Ratings

Screen sharing
6
File transfer
6
Instant message
6
Secure remote access with Smart Card authentication
6
Access to sleeping/powered-off computers
6
Over-the-Internet remote session
6
Initiate remote control from mobile
6
Remote management of servers & workstations
6
Remote Active Directory® management
6
Centralized management dashboard
6
Session record
8
Annotations
6
Monitoring and Alerts
6
Multi-platform remote control
8