Item: LogMeIn Rescue by GoTo
Rating: 7
Author: Dianna Farrell

Use Cases and Deployment Scope

We use it as a tool to access people's computers in order to fix and repair our software.

Pros and Cons

Notifications
Speed
Consistency

Lack of notifications sometimes
Access
Ease of use

We use AnyDesk software sometimes when it is difficult for people to navigate how to use LogMeIn. It is helpful to have as a backup. I wish LogMeIn sometimes was simpler to use for those who do not know computers well. There are many prompts for LogMeIn and some users are not as literate and cannot figure it out. AnyDesk provides a more direct route sometimes, and we often interchange between the two. However, LogMeIn is our primary source for remote access.

Support Rating

It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Other Software Used

AnyDesk, ClickDesk, TeamViewer

Likelihood to Recommend

It has been very helpful in the case of working with clients to address their technical support needs. It allows us to remote into their computers and get their software up and running. We are notified pretty quickly. In the instance of a software issue, we can go in and adjust settings and troubleshoot. I cannot think of a less appropriate scenario, as it works well for us. We enjoy the software and its features.

Overall a decent program. Some things to be worked out.

Overall Satisfaction with LogMeIn Rescue