Overall Satisfaction with LogMeIn Rescue
We use it as a tool to access people's computers in order to fix and repair our software.
We use AnyDesk software sometimes when it is difficult for people to navigate how to use LogMeIn. It is helpful to have as a backup. I wish LogMeIn sometimes was simpler to use for those who do not know computers well. There are many prompts for LogMeIn and some users are not as literate and cannot figure it out. AnyDesk provides a more direct route sometimes, and we often interchange between the two. However, LogMeIn is our primary source for remote access.
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Do you think Rescue delivers good value for the price?
Are you happy with Rescue's feature set?
Did Rescue live up to sales and marketing promises?
Did implementation of Rescue go as expected?
Would you buy Rescue again?
It has been very helpful in the case of working with clients to address their technical support needs. It allows us to remote into their computers and get their software up and running. We are notified pretty quickly. In the instance of a software issue, we can go in and adjust settings and troubleshoot. I cannot think of a less appropriate scenario, as it works well for us. We enjoy the software and its features.