One of the best and most complete support tools at an affordable cost.
September 21, 2021

One of the best and most complete support tools at an affordable cost.

Ruben Fernandez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We use it as a complementary user support tool. We have always had our employees in different locations, and having a tool like this helps us a lot to solve technical problems in a fast and efficient way.
  • Easy users connection
  • Multiple rescue options
  • Good bandwidth used to have better connections
  • Some visualization problems (resolution etc.)
  • Security extra options to solve some cybersecurity problems
  • Any third apps complements to add more possibilities
  • Faster incident resolution
  • Best support team, less people
  • Lower cost than other tools
LogMeIn Rescue is a more complete tool with lots of tools and possibilities. It is always a dedicated software that is more complete than the native software in other systems.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?


Are you happy with LogMeIn Rescue by GoTo's feature set?


Did LogMeIn Rescue by GoTo live up to sales and marketing promises?


Did implementation of LogMeIn Rescue by GoTo go as expected?


Would you buy LogMeIn Rescue by GoTo again?


The scenarios where they work best are in remote user support for simple solutions. However, it is true that connection speed management sometimes hinders the solution. We have not encountered any particularly problematic scenarios.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Session record
Monitoring and Alerts
Multi-platform remote control

LogMeIn Rescue Support

I just have any help I need at any moment and solve my doubts and problems faster.