Rescue your users with LogMeIn
Updated October 08, 2025

Rescue your users with LogMeIn

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

Tool for users to remotely use their devices located at offices

Pros

  • easy method for remotely connecting to clients
  • good control of user access management
  • simply and easy to use interface

Cons

  • performance over low bandwidth could be improved
  • more frequent updates to address bugs and security
  • support for other platforms like linux
  • other free or lower cost products are catching up to it which lowers its ROI especially for smaller companies
  • setup and manageability requires higher skilled individuals which raises overall support cost
Easy for end users and agents.

Rescue provides a more secure way to access clients remote computers than others. LogMeIn is also more widely known to end users than other brands which helps users trust the software. Good communication on a well known standard software for remote access with users however ensures clients comfort about it the most.
When we interact with users they seem comfortable with how things are being done.
We don't actual customize Rescue much if at all.
We like applications that are ready to work out of the box instead of fiddling or customizing it.
They have feature parity for those items we're are interested in. LogMeIn however is more enterprise focused which is a benefit for integration with our support infrastructure. Our techs also have more experience with the product than with Team Viewer. It fits better with our company.

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue again?

Yes

Well suited in the enterprise with it's integration with other vendors that company use such as for SSO

LogMeIn Rescue Feature Ratings

Remote Administration
4.7
Screen sharing
5
File transfer
4
Instant message
4
Access to sleeping/powered-off computers
3
Over-the-Internet remote session
6
Remote management of servers & workstations
5
Centralized management dashboard
6
Session record
5
Annotations
5
Monitoring and Alerts
5
Multi-platform remote control
4

Using LogMeIn Rescue

300 - The help desk uses it to support users. Some users use it to access their own work PC. The users represent all the departments in the company.
3 - These are level 1 & 2 help desk individuals who support the staff of the company. They must be familiar with the ins and outs of the application and administer access and authorization.
Would likely renew unless other solutions are more easily deployed or have built in integration with our overall device management application.

Industry-Specific Usage

We use LogMeIn rescue for remote support of devices staff when they are not in the office. This use case happens more often now
with the move to work from home has gained traction.
It provides us with a remote support solution that offers our employees an effective way of getting support from our help desk staff.
  • remote troubleshooting
  • screen sharing
  • off hour support
  • we have not done any off label use of the product
  • none we can think of
It is an effective simple solution that can easily be used by from support staff an end users.

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