Just another Rescue user story
Updated October 08, 2025

Just another Rescue user story

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

This software is perfect because it is easy to use and offers IT support at any time of the day. This is reliable because there are times you forgot the so many logins you have. Remote users are able to follow the instructions easily and allow the technicians to connect remotely to their machines for troubleshooting. The connection is very quick. Lots of options but I only use the file transfer feature to transfer files I need to install on the remote machine

Pros

  • Fast to open
  • Fast to connect
  • No Crashes

Cons

  • Make it work on mobile devices
  • nothing to add
  • I think customer satisfaction is the best ROI
Increased first-call resolution (FCR): With direct access to the device, agents can resolve more issues on the first call, reducing the need for repeat calls or escalation to a higher tier of support. Enhanced features: The agent console includes features like real-time system diagnostics, file transfer, and the ability to reboot and automatically reconnect. This minimizes interruptions and gives the agent the tools they need to work efficiently. Multi-session handling: Agents can manage multiple support sessions at once, significantly increasing their productivity. Unattended access: For devices that require maintenance outside of business hours, agents can set up unattended access to perform updates and resolve issues without needing the user to be present. Live Lens: The camera-sharing feature.
Rescue supports Single Sign-On (SSO) and multi-factor authentication (MFA), preventing unauthorized account access even if login credentials are stolen. Granular technician permissions: Administrators can define specific permissions for different technician groups, controlling exactly what agents can and cannot do during a session. This includes limiting access to remote control, file transfers, and system information, preventing technicians from accessing data beyond what is needed to resolve an issue. Restricted access package (RAP): This enterprise feature allows administrators to limit remote support connections to pre-approved devices or IP addresses. It ensures that only authenticated technicians can initiate sessions and that end-users can only receive sessions from within the corporate network
I use it every day
LogMeIn Rescue, is exceptionally rare because it implies flawless performance for every user under all possible circumstances. The previous response did not give Rescue this rating; rather, it provided an overall assessment that highlights its strengths and weaknesses for both end-users and agents. Any perceived rating was likely based on a misunderstanding of how the information was structured. In reality, LogMeIn Rescue, like all software, has a mixed record of reviews. While many users praise its capabilities, others have noted issues with pricing, connection speeds, and the user interface
Rescue is faster for sure and is very stable. I do like the ability to use Splashtop from my phone/tablet if I have to.
LogMein provides easy way to connect with your end-user and provided needed assistance, other do the same but this is a much better solution in my view.

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue again?

Yes

My mother calls and states that "nothing is working" With rescue, I am able to log in from my house and see what is going on and assist her. It is always easier to be able to see exactly what the caller sees and not try to build a picture in your head.

LogMeIn Rescue Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Over-the-Internet remote session
10
Multi-platform remote control
10

Using LogMeIn Rescue

200 - Enables support agents to take control of a customer's device, eliminating the need for the customer to follow complex verbal instructions over the phone. Enhanced efficiency: Features like multi-session handling, real-time chat, and diagnostic tools help call center and customer service agents resolve issues on the first call, reducing average call handle times.
Omni-channel support: Supports sessions across multiple platforms, including PC, Mac, iOS, and Android, so agents can help customers on virtually any device.
Organizations can customize the support interface with their branding to ensure a consistent and professional customer experience
10 - Technicians must have strong knowledge of the systems and software they support, including Windows, macOS, and mobile operating systems.
Customer service skills: Excellent communication is critical for calming frustrated users and clearly explaining complex solutions. Key soft skills include patience, empathy, and active listening.
Problem-solving: Technicians must be able to methodically gather information, diagnose issues, and find solutions, sometimes thinking creatively for less-common problems.
The ability to quickly adapt to various customer issues, technical challenges, and new situations is essential for effective remote support.
Will be using this solution for sure.

Industry-Specific Usage

Access workstation to provide support when I am thousands of miles away
Ability to provide needed help
  • Remote access
  • Remote support
  • User satisfaction
This solution is great and well needed with remote workforce

Comments

More Reviews of LogMeIn Rescue

  1. Home
  2. Remote Desktop Software
  3. LogMeIn Rescue Reviews
  4. User Review of LogMeIn Rescue