1. Home
  2. Intranet Software
  3. LumApps Reviews
  4. User Review of LumApps
Solving a Knowledge Base Issue With LumApps
March 14, 2022

Solving a Knowledge Base Issue With LumApps

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LumApps

We use LumApps to create our intranet and knowledge base. We had a lot of great content/knowledge that was missing because we didn’t have a specific place to find those content. LumApps helped us give the structure to organize this content and also, work together with a better view of how to do it in an effective way.
  • Integrations with other sources (Okta, Google, Zendesk, Salesforce)
  • A lot of possibilities to create a good template for the content that we want to share
  • A community feature, so people can interact about some topics in common.
  • Backups and bulk content (import , export and update)
  • Roles and groups more easily to use
  • More granularity about what permission a viewer use can have, a writer, an administrator, and so on.
  • People know where to find things that they need
  • Possibility to connect with other people to talk about a topic using the community feature
  • Organize content to be easy to find using metadata and tags.
LumApps has a lot of things to improve on it still. Like accessibility, be more user friendly, have a better experience for content creators. On the other side, once the person has trained about how to update their content it’s easy to put the content in your right place.
We don’t use the integrations much, we only use the user directory for now, but we have plans to explore it more.
It was not flexible enough for us and the granularity of permissions doesn’t attend us. Its a good tool but for simple sharing content.

Do you think LumApps delivers good value for the price?

Yes

Are you happy with LumApps's feature set?

Yes

Did LumApps live up to sales and marketing promises?

Yes

Did implementation of LumApps go as expected?

Yes

Would you buy LumApps again?

Yes

Google Analytics, Google Workspace (formerly G Suite), Matomo Analytics (formerly Piwik)
Share news and organizational communications. The auto-translate feature helps to have the content available without doing a lot of manual translations. It solves our big problem that was “how to share great and relevant content to the entire organization”.

Using LumApps

- Tool administrators - UX - content creators - lead of communities - final user
4 - Knowledge about: how to use LumApps how to use widgets LumApps administrador advanced knowledge (permissions, structure, layout creation, analytics…)
  • Communities
  • News centre
  • Policy centre
  • Personalization
  • Apis integrations
  • Wiki knowledge base
  • More intuitive and easy way to create their own content (without depending on the tool team)

LumApps Support

Question and bug support are very helpful and quick. About the feature requests, we don’t have much visibility of the features that we suggested, or If they are going to implement some solutions or not.
ProsCons
Quick Resolution
Kept well informed
Support cares about my success
Quick Initial Response
Poor followup
Problems left unsolved
Not sure
Yes - Sometimes yes and sometimes it takes a lot of time to have a response or we don’t receive any (especially for more complex issues).
Andrew is very supportive, quickly answers tickets, is very helpful, and gives us a transparent view about the entire process until the issue is solved.

Using LumApps

ProsCons
None
None
  • Widgets
  • Communities
  • Analytics
  • User directory
  • Bulk content
  • Template mantainance
Yes - We didn’t explore this yet, but we know that it exists.