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LumApps has its issues, but is a good tool.
March 12, 2022

LumApps has its issues, but is a good tool.

João Alcantara | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with LumApps

We use it to create and support knowledge management on our intranet. We have a lot of information on our company and we want to be able to manage this in a less friction way. We use LumApps to give the possibility of our users creating content on our intranet as well but following our brand guidelines and best practices.
  • The freedom we have to create pages, how we create them.
  • The possibility to adjust the CSS as we want, this makes some things easier for us.
  • The way we design pages is not intuitive at all.
  • The global widgets could behave like components, for example, if I create a button as a global widget, it could at least be possible to change the label of it, this way we can reuse better this widget.
  • Recently we noticed that the search only shows us results of the site's main language, so if I search for content that is in Portuguese and the platform is in English, I couldn't find the content, this is really annoying because we have a lot of content in other languages.
  • Adjusting the link of a widget is way better than use the button widget.
  • With LumApps we don't need to create an intranet platform for our own.
  • We improve our team time by giving permission to other people to contribute to creating content to help us.
As I said before, LumApps platform is not intuitive at all, people have a lot of trouble using the tool, the curve to learn is too high, mainly the style part, is so confusing what I am adjusting there, is the outside of the widget? What does the padding do, what does the margin does.
Our company almost uses only google apps on LumApps, it's a good feature for it, but have some issues on safari, we have some users with these browsers and sometimes when we add a google deck on the pages they can't see what we added there. We don't have trouble using it on chrome.

Do you think LumApps delivers good value for the price?

Not sure

Are you happy with LumApps's feature set?

No

Did LumApps live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LumApps go as expected?

Yes

Would you buy LumApps again?

No

We use LumApps to create a collaborative space to create and manage relevant content inside the company, with the possibility to create templates and manage permissions to different people and groups to make it easier to be a more collaborative space without our designs being a mess. LumApps is not an intuitive tool to use, the learn curve is not the best, so most of our users have very difficulty being used to the tool, they spend a lot of time learning how to use it.