Item: LumApps
Rating: 1
Author: Verified User

Overall Satisfaction with LumApps

Use Cases and Deployment Scope

We currently utilize LumApps to offer an employee intranet. We allow internal comms to create content and currently use it to spread employee news. It allows us to have a drag and drop content creation process and allow us to move away from slack with our outgoing messaging. It also allows for easier access to older content that slack has a harder time surfacing.

Pros and Cons

Pros

Offers simple addition of custom content types that give the ability to apply different access and distribution levels.
The HTML widget allows for the simple removal of WYSIWG tools to simplify the view for content contributors.
The ability to rearrange layouts is very simple.

Cons

A lot of the documentation is lacking.
The support is not extremely helpful.
The settings for many things are not clear.
There are many tools in the platform that have unclear behavior.
Templates are not recursive, so when a template is modified the content using that template will not change
The WYSIWYG editor auto formats HTML which is unhelpful when trying to embed code.
The notifications are not consistent.

Return on Investment

LumApps has helped surface content for users more easily.
It has encouraged each department to publish content for their teams.
It has encouraged our company to centralize our outward messaging efforts.

Usability

As said before this platform is simple to use when the desired outcome is simple. But when the use-cases become more complex this platform starts to lag behind. If you are looking for a simple content management platform that allows a small team of users to publish content for a larger audience the platform will work well, but if your publication workflow involves a lot of verification it is not extremely easy to use.

Ease of Integration

I don't believe that the integrations with Google and Okta (The two suites we use) are extremely well fleshed out. We consistently find issues with syncing, permissions, and scalability. We also needed to have the support team help us with the integrations which were disappointing because the platform was sold as mainly self-service.

Alternatives Considered

WordPress, Zendesk Guide and Squarespace

LumApps certainly outperforms some of these platforms on the enterprise level due to their partnership with employee management services like Okta. That said, the content management aspect becomes more difficult because the management process feels very manual and rigid. Bulk actions are almost completely missing from the platform and scalability is definitely an issue.

Key Insights

Do you think LumApps delivers good value for the price?

Are you happy with LumApps's feature set?

Did LumApps live up to sales and marketing promises?

Did implementation of LumApps go as expected?

Would you buy LumApps again?

Other Software Used

WordPress, Zendesk Guide, Squarespace

Likelihood to Recommend

I think that this tool is very well suited for a small company looking to send one-sided communication, or possibly communication with comments. Unfortunately, this platform lacks the ability to scale well, and leaves a tremendous amount of technical debt when the amount of pages grows, because when one element moves on a page, that needs to be moved on all pages manually. Customization beyond minimal widget design is difficult, and the fact that there are many things that cannot be changed makes this a difficult recommendation for anyone looking for a highly visual platform.

Comments

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Sarah Zitouni
(Vendor Representative) commented 3 years ago
We’re sorry to hear your experience with LumApps has been frustrating. We pride ourselves on delivering the best support and care to our customers. We want to make this right! Could you email us at us-customer-success@lumapps.com and we can debrief to come to the best next steps? Thank you!

A simple drag and drop platform that leaves a lot to be desired.