Luminate Online
Updated April 17, 2017

Luminate Online

Jon Williams | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Modules Used

  • Luminate Online

Overall Satisfaction with Luminate

CBM uses Luminate to process donations, allow individuals to raise funds with TeamRaiser, and distribute e-communications through weekly and monthly newsletters.
  • I appreciate the steps made to include a notification system via email, reports and e-communications statuses.
  • The Constituent 360 is somewhat easy to navigate. It is, in fact, the easiest to navigate part of the system.
  • The automated reports system is nice when you have less-than-savvy members of your team.
  • The system feels fragmented. Like several different products were sewn together.
  • The menu system is overly complicated and I find myself not always sure how I navigated to the page I need.
  • The documentation is so extensive. I often find myself searching for the answers I need, only to have a BB chat, and find out it was "right there" all along.
  • The email system is not user friendly. I have had to learn a lot of HTML to use it successfully.
  • The Team Raiser system requires us to run a 15-20 minute "how to" section of our orientation for our teams. Team members are discouraged from just signing up and getting started because of this.
  • A lot of the defaults in the system lead to reoccurring problems. For example the TeamRaiser default for new members is to set their page to "Private", meaning that a member of our team has to go into the system every time to change this setting manually.
I used MailChimp and Campaign Monitor to build e-communications pieces. They are both easier to use. The user interfaces are more non-technical user friendly. I use Wordpress to build my sites. Luminate's "mobile" compatibility is minimal and no where near dynamic.
Luminate online is an okay system. It does what you want it to most of the time. You will, however, need experience with HTML and CSS to change your content.

Luminate Support

We have had multiple issues with luminate over the last 4 years. Support has been slow to respond (not always but often) or a reference to a knowledge base article (which often only solves part of the problem).

Using Luminate