Luminate Online for Non Profit Organization
October 25, 2016

Luminate Online for Non Profit Organization

David Phillips | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Luminate Online

Overall Satisfaction with Luminate Online

It is used by two departments of Earth Island Institute, both of which have high numbers of email constituents. We are a fiscal sponsor of more than 70 conservation action projects. However, many do not have the volume of constituents to justify the Luminate Online (LO) system. Also, because of internal security matters, we would have to have the multi-site module if we were to offer these services to our full network of projects.
  • Outbound email messaging is robust and works well
  • Message design is quite flexible
  • Reporting functions are quite strong
  • Would benefit by more variation in message templates
  • Would appreciate more focused LO program manager support for maximizing the use of LO functionality
  • More online training options
Previously we utilized Raiser's Edge on in-house servers, and managed email contacts through bulk email providers. The move to LO allowed us to integrate the database with the online outreach and payment processing in a far more effective manner. We have had limited experience with email marketing systems such as Constant Contact and MailChimp.
Because of cost and learning curve for operation, it is a better fit for larger organizations and high volume users. It is a better fit for organizations that have more technical acumen in the full use of the Luminate Online system.