Strong on Donations and Email, Needs to Add Responsive Design
October 24, 2016

Strong on Donations and Email, Needs to Add Responsive Design

Bob DuVall | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Luminate Online

Overall Satisfaction with Luminate

We use it in our web department and it is accessed by our customer service department and other management. It handles donations and email communications.
  • Email reporting
  • Donation reporting
  • Support when there is an issue
  • Pagebuilder and story builder should be responsive.
  • The back end should be mobile optimized.
  • Need better ecommerce functionality.
I can't remember the name of the other vendor we considered but it was another major player at the time (9 years ago). I think one of the reasons we chose LO was because of the way the pricing was structured. We also considered doing a piecemeal solution but based on the amount of growth we expected, having everything in one package seemed the best way to go. In hindsight, I believe it was the right decision.
It is well suited for email communications and for email and donation reporting. We also rely heavily on Luminate Online for sustaining gifts. It is not as well suited for sites that rely more heavily on e-commerce.