Item: Blackbaud Luminate Online
Rating: 7
Author: Bob DuVall

Overall Satisfaction with Luminate

Use Cases and Deployment Scope

We use it in our web department and it is accessed by our customer service department and other management. It handles donations and email communications.

Pros and Cons

Pros

Email reporting
Donation reporting
Support when there is an issue

Cons

Pagebuilder and story builder should be responsive.
The back end should be mobile optimized.
Need better ecommerce functionality.

I can't remember the name of the other vendor we considered but it was another major player at the time (9 years ago). I think one of the reasons we chose LO was because of the way the pricing was structured. We also considered doing a piecemeal solution but based on the amount of growth we expected, having everything in one package seemed the best way to go. In hindsight, I believe it was the right decision.

Other Software Used

Adobe Flash, WordPress, WooCommerce

Likelihood to Recommend

It is well suited for email communications and for email and donation reporting. We also rely heavily on Luminate Online for sustaining gifts. It is not as well suited for sites that rely more heavily on e-commerce.

Comments

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Strong on Donations and Email, Needs to Add Responsive Design

Modules Used