In my opinion, the customer service is the worst on the planet

I am a struggling artist who just became a client of ASF (Art Storefronts), which provides marketing coaching and a website designed for artists. ASF is integrated with Mailchimp, so we are directed to create a Mailchimp account. Literally, the second I created an account, I was notified that my account was suspended for violation of terms. In my correspondence with them (there is no phone support for free accounts), they requested a government ID to be submitted via a Google form so they could investigate. In my experience, they give NO timeline and NO specific reason my account was suspended. I feel I might as well be talking to their chatbot. It has been over 3 days since I submitted proof that I am who I am, while in the meantime, the completion of my website has been delayed; hence there is no QR code to give to new contacts at the live shows I am doing these coming months. I would gladly use another email marketing provider like Mailerlite (who actually responded immediately to my inquiries and seemed customer-centered), but if I do, then the auto-sync of my contacts into outgoing emails will be disabled due to ASF's integration with Mailchimp. In my experience, Mailchimp is NOT customer-centered.

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