Really good malware removal tool, that is at the top of its class
Anonymous | TrustRadius Reviewer
November 26, 2019

Really good malware removal tool, that is at the top of its class

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Endpoint Protection

Overall Satisfaction with Malwarebytes

It is currently used both across the whole organization, as well as at the departmental level. At both levels, it comes down to a department/individual decision on whether to run this software on corporate machines. It is not mandatory where everyone has to run it, but the majority of users do. It addresses the business problem of having a good anti-malware solution, that can be used along with anti-virus solutions in an organization. This offers greater protection against threats that occur every day.
  • One thing that makes it a great product is its ability to find malware that is always not picked up by other AV solutions. It digs deeper into the OS to scan/find threats.
  • Another thing it does well is scanning is usually fast, and it doesn't really use a lot of system resources when running. This can help end-users to still be productive on their computers while Malwarebytes is running.
  • It would not really be recommended to use as a standalone AV product without any other AV software. It is not a complete all-in-one AV solution, as it is good at finding some hard-to-discover malware, but for other viruses, an actual anti-virus product would be recommended.
  • There is not a "quick scan" option, so it will generally do a full/complete threat scan. The scanning completion time has gotten better over years, even with it doing a full scan, although for some users, a quick scan option would be nice.
  • One of the positive impacts it has had was that it offers another layer of protection against threats in an organization. It almost seems like there is never an all-in-one solution when it comes to AV and protecting/removing threats, and that there is a benefit to running more than one product on endpoints.
  • Another positive impact it has had was it really hasn't hurt user productivity when the program runs on the end-user's system. It could scan, or even be left open, and the end-user should not experience any slowdowns.
  • Microsoft Defender Advanced Threat Protection (ATP)
Have also used the following malware/spyware protection/removal tools:
SuperAntiSpyware
Spybot Search & Destroy
Bitdefender

Malwarebytes compares to other tools in the sense that it is much better at finding threats which most other tools or AV products can't find. It most often picks up threats even after other tools are used first in scanning for threats. As some products out there can tax system resources while open/running on an endpoint, with Malwarebytes this hasn't really been a problem. It almost seems that many times it isn't even there. This really helps to not create a burden on end-users and hurt their productivity.
We really haven't had a need to use any of their support options, as it's pretty straightforward software to use. They do offer paid support options with different tiers, depending on what level of service you need. They also offer product documentation via their website, along with a chat option, and a place to create requests that are sent to tech support. What doesn't seem available is a 1-800 number or a direct line for customers to be able to call in with any support requests.

Do you think Malwarebytes delivers good value for the price?

Yes

Are you happy with Malwarebytes's feature set?

Yes

Did Malwarebytes live up to sales and marketing promises?

Yes

Did implementation of Malwarebytes go as expected?

Yes

Would you buy Malwarebytes again?

Yes

It is well suited in organizations that are looking for an additional "threat protection/removal" product that could be used along with a good commercial AV product. It offers another layer of protection for endpoints across an organization. It is less suited for organizations that are looking for an all-in-one AV solution, as to avoid the complexity/management of running multiple AV products to help protect endpoints. It is also less suited in organizations that want to keep costs down, as the licensing for Malwarebytes can get more expensive than some other AV products on the market.